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An intelligent coffee machine, capable of communicating and interacting with the user, learning their tastes and schedules and facilitating the direct interaction between user and machine to offer the first hands-free experience on the market. On this basis, Lavazza made the strategic decision to invest in connected products, with the recent market launch of “A Modo Mio Voicy”, the new coffee machine which uses the IoT platform created in collaboration with Cluster Reply.
The Reply Group company, specialised in consulting and system integration services based on Microsoft technologies, has collaborated in the design of the platform that has enabled Lavazza to develop numerous functions. The user can interact with the machine using a physical button or a mobile application. Voicy can also count on Alexa, Amazon’s popular voice assistant, which is pre-installed on the new coffee machines and for which Cluster Reply has developed end-to-end communication in collaboration with other partners. Alexa’s presence provides an innovative user experience, with the ability to control the dispensing of a cup of coffee with a simple voice command from the user, as well as the ability to memorise the tastes and the times of day when the machine is used.
«The project was originally launched in the middle of the Covid-19 pandemic, but, thanks to the effective organisation of the work, the high adoption of remote processes, the active involvement of the entire company and the partnership with Cluster Reply, we were able to continue to avoid interruptions and to maintain the pre-established roadmap and timelines. This has allowed us to launch Voicy on the market less than a year after the initial concept was conceived».
Fabrizio AndrisaniIT Digital Senior ManagerLavazza Group
Cluster Reply specializes in delivering Cloud Solutions using the Microsoft Azure platform. Cluster Reply is a global award-winning Microsoft Gold certified partner with over 20 years’ experience delivering application development, integration and cloud infrastructure solutions using Microsoft technology. Delivering a complete cloud Managed Services solution; on-premises, hybrid and cloud enable companies to digitally transform their business with the Microsoft Azure Cloud. Cluster Reply is helping clients achieve success by offering experience, expertise and best practice guidance on optimizing current IT investments.