Sainsbury's is the second largest chain of supermarkets in the UK with a 16% share of the supermarket sector. Sainsbury’s Checkouts Platform was restructuring in pursuit of superior Agile delivery.
The client’s goal was to create solutions that simplified and accelerated the checkout process across all channels. As the final step in the customer journey, the checkout process is complex and highly significant. Therefore it was vital to give it the right priority and attention.
Retail Reply supported the Senior Product owner to transition Checkouts by embedding new knowledge and capability within the team, to create an effective setting for future success, with a focus on re engineering and configuration.
This enabled Sainsbury’s to focus on high value activities and key strategic issues.