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04.10.2021

News & Communication

Retail Reply and Storm Reply Achieve AWS Retail Competency Status

Reply announced today that its companies Retail Reply and Storm Reply have achieved Amazon Web Services (AWS) Retail Competency status.

22.02.2018 / London

Event

Automated Commerce: Friend or Foe?

Retail Reply is hosting a forum on Automated Commerce in London on 22 February 2018. The event highlights some of the most pressing questions with regard to automation in commerce and provides an extensive view on the topic with expert speakers from various sectors.

21.09.2017 / London

Event

Automated Commerce Roundtable

Retail Reply hosts the Second 2017 Roundtable on the topic of Automated commerce, all the tools and technologies that are revolutionising the retail sector.

28.07.2016 / MyCustomer

Press Article

Omnichannel and the evolving role of bricks-and-mortar

What role does the bricks-and-mortar shop still play, in a retail sector seemingly enslaved to expectant, impatient consumers who can buy any product online and have it delivered to their doorstep within a couple of days? Jason Stanard, Partner at Retail Reply, explains that the overwhelming majority of shopping experiences include at least one digital element – the phone. Even if a retailer doesn’t have a digital screen in-store, it’s still par​t of an omnichannel shopping experience​.​

18.07.2016 / Trust and Retail

News & Communication

Reply's research shows that trust can be built by end-to-end Customer Experience excellence

What role does trust play in the relationship between consumers and retailers? And how has this been affected by digital transformation? Reply, which specialises in the design and implementations of solutions based on new communication channels and digital media, has conducted a research to understand the impact of trust on brand loyalty in this digital age.

27.04.2016 / A1 Retail

Press Article

The future of Retail

How will retail evolve over 2016? Jason Stanard, Partner at Retail Reply​, speaks about the future of Retail. To engage customers, it’s critical for retailers to think first about the conversation​, not the channels. Customers expect to recognise them and their history regardless of the touchpoint used.

04.04.2016 / Information Age

Press Article

A Retailer's guide to Cyber security

Retail is in the top five most frequently targeted industries when it comes to cyber-attacks. Daren Ward, Partner at Retail Reply, examines top information security threats faced by the retail sector and the trends resulting from them.​

19.01.2016 / Digital Marketing Magazine

Press Article

How Total Data Can Overcome Retail Challenges

With the recent growth of Big Data, it is vital for retailers to consider their ‘total data’ and understand the touchpoints, not only the collection of data but also how and where intelligence needs to be delivered in order to solve critical business problems. Daren Ward, Partner at Retail Reply​, discusses how recognising the feedback loops and creating a capability-based plan are the keys to maximising the benefits of Big Data.

Smart Store

Article

How realize the Smart Store with AWS

Nowadays Retailers are into a digital transformation inside the physical store. They are looking for new processes in order to implement a Technology Revolution at the Instore experience level. Retail Reply, together with Amazon Web Services, is designing an end-to-end journey with several use case, from the customer engagement outside the store until the payment.

OMNICHANNEL

Article

AWS Micro-services Architecture - The Omnichannel Enabler

Retailers’ investments today are digital driven and omnichannel focus, willing to reach out the best from any business opportunity. Retail Reply built a solution to address these needs. The approach used was driven by the goal to design a scalable and elastic platform in order to manage the pick and unpick of volumes in different time frames.