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05.07.2023 - 06.07.2023 / Frankfurt

Event

DSAG Theme Day: SAP Customer Experience 2023

DSAG Theme Days enable the exchange about SAP applications. Meet 4brands Reply and Syskoplan Reply at their booth on 05/07/2023 and learn how the experts can support you in the area of Customer Experience. Join the session "Customer Experience goes Utilities" on 06/07/2023 and get an introduction to SAP CX & BTP extensions for Utilities from the Power Reply experts.

16.05.2023 - 25.05.2023 / Orlando / Barcelona

Event

SAP Sapphire 2023

Reply will participate in SAP Sapphire 2023 to showcase technology solutions that can help businesses optimize their operations, enhance their customer experiences, and drive growth.

23.11.2022

News & Communication

SPARTA from Syskoplan Reply now available on SAP® Store

The solution SPARTA from Syskoplan Reply is now available on SAP® Store, the online marketplace for SAP and partner offerings. SPARTA integrates with SAP® Sales Cloud, SAP® Analytics Cloud, SAP® Data Warehouse Cloud and SAP® S/4HANA and provides an easy-to-use solution for planning and forecasting.

09.11.2022 / BERLIN

Event

SAP Customer Experience Live: Exec Connect

At SAP CX Live, learn how SAP can help see the world from your customers' perspective. Meet the experts from Syskoplan Reply at SAP CX Live and join the panel discussion "Service Process Template at GEA Group".

21.09.2022 - 22.09.2022 / COLOGNE

Event

DMEXCO 2022

DMEXCO 2022, central meeting place that brings together industry leaders, marketing and media professionals, and technology and innovation drivers, will take place this year from 21 to 22 September 2022 in Cologne, Germany, in presence. Visit 4brands Reply and Syskoplan Reply at the SAP booth in Hall 7.1.

e-mobility

Case Study

Digital Charging Solutions

HYPER-PERSONALIZED EXPERIENCES
FOR FUTURE MOBILITY

Digital Charging Solutions as key global driver of the transition to electric mobility relies on Syskoplan Reply. DCS chose Syskoplan Reply as their trusted partner for the implementation of SAP Sales Cloud as well as the SAP marketing solution Emarsys as backbone of this optimization process.

Digital Charging Solutions 0

Planning Intelligence

Syskoplan Reply's solution that simplifies economic and financial management

Planning Intelligence 0

DIGITAL TRANSFORMATION

Case Study

Digital service transformation at GEA

For the digital transformation of its global service business, German technology group GEA has implemented a new business solution together with Syskoplan Reply. The solution is based on cloud applications from SAP and provides the local service teams in the broadly spread organization with machine data, cloud-based tools, mobile applications and standard digital processes.

SAP

Best Practice

Google Maps in SAP Sales and Service Cloud

Geo-information can be very helpful for sales and service activities that primarily take place at the customer’s premises. This information is used to calculate distances or visualize customer addresses. The standard versions of SAP Sales and Service Cloud offer the option of comprehensive integration with Google Maps. Syskoplan Reply helps companies carry out this integration.

15.03.2022 - 29.03.2022 / Webinar series

Event

Planning and Forecasting in SAP Cloud Environments

Benefit from efficient sales planning processes and reliable forecasts: Syskoplan Reply demonstrates efficient operative sales planning in SAP Sales Cloud as well as added values of dedicated analytic solutions like SAP Analytics Cloud and SAP Data Intelligence, providing advanced planning and forecasting functionalities.

02.03.2022

News & Communication

OPERA from Syskoplan Reply Now Available on SAP® Store

Syskoplan Reply announced that its OPERA solution is now available on SAP® Store, the online marketplace for SAP and partner offerings. OPERA integrates with SAP Sales Cloud, SAP Analytics Cloud and SAP Data Warehouse Cloud and delivers in-depth, integrated sales analysis to determine and show the most profitable opportunities for future sales activities.

SAP

Best Practice

SAP Commissions for insurances

Macros Reply and Syskoplan Reply optimize the sales performance for insurance mediations through an automated calculation of performance-related commissions. To this end, they have created a best practice template to implement SAP Commissions. This template makes it possible to map a large proportion of all commission calculation regulations fast and affordably.

supply chain management

Best Practice

App – Advanced Procurement Platform

APP (Advanced Procurement Platform) is the solution implemented by Syskoplan Reply for SAP within the Cloud Application Extension program. APP extends the operation of the SAP Ariba suite with the availability of specific services and features for the Italian market.

Qualtrics

Case Study

B. Braun: Software based Cross-Channel communication

Together with Syskoplan Reply, the medical technology and pharmaceutical company B. Braun has introduced Qualtrics as a new experience management solution. Qualtrics enables effective and efficient Cross-channel communication at B. Braun. In addition to integrating Qualtrics into the existing CRM, Syskoplan Reply also laid the foundation for a global rollout and independent further development of the system by B. Braun.

B. Braun Software based Cross-Channel communication 0

SAP

Research

Top ranking for Reply in SAP-related services

The PAC RADAR by teknowlogy is a tool for holistic evaluation and visual positioning of software and ICT service providers on local markets. The PAC RADAR "Leading Providers of SAP Services in Germany 2022" rates Reply as "Best in Class" provider for SAP CX-related services and as "Excellent" for SAP S/4 HANA-related services.

Top ranking for Reply in SAP-related services 0

SAP

Best Practice

On-Site Service in Food Retail

Service technicians play a significant role in food retail when it comes to urgent technical maintenance work to keep stores running smoothly. With the introduction of SAP Field Service Management, Syskoplan Reply is optimizing the deployment planning of a food retailer's service technicians.

24.11.2021

News & Communication

MOSAIC from Syskoplan Reply Now Available on SAP® Store

Syskoplan Reply announced that its MOSAICsolution is now available on SAP® Store, the online marketplace for SAP and partner offerings. MOSAIC integrates with SAP Sales Cloud, SAP Analytics Cloud, SAP Data Warehouse Cloud and SAP S/4HANA® and delivers in-depth, integrated sales analysis to determine and show margins on sales activities.

SAP

Best Practice

Take Sales to the next level with SAP Sales Cloud

Using SAP Sales Cloud, Syskoplan Reply helps companies make the move to become modern sales organisations. Nowadays, for a modern sales organisation, systemic support is mandatory. The SAP Sales Cloud bundles a variety of modern tools for excellent sales processes.

SAP

Best Practice

Intelligent Sales in SAP Sales Cloud

With the implementation of SAP Sales Cloud, Syskoplan Reply supports companies on their way from a traditional sales process to a system-supported, transparent and unceasingly efficient sales organisation.

SAP

White Paper

How to manage quality in software development for SAP Fiori

Syskoplan Reply has adapted to the new way of software development with SAP Fiori and established a four-part quality assurance process for the development of modern and innovative applications.

SAP

Best Practice

Intelligent Customer Service with Machine Learning

Through the targeted use of machine learning, Syskoplan Reply creates space to move for service staff. Syskoplan Reply advises and supports customers with intelligently designing CRM systems, such as the SAP Service Cloud.

07.09.2021 - 08.09.2021 / Cologne

Event

Reply at Digital X 2021

On 7 and 8 September 2021, Reply presents the topics of digital experience, robotics, cybersecurity, cloud and edge computing as well as artificial intelligence and machine learning at two locations at Digital X in Cologne. Highlights include a presentation on autonomous mobile robotics and a workshop for applications with Boston Dynamic's mobile platform SPOT.

SAP

Best Practice

How to SAP Fiori

With the introduction of Fiori, SAP has created a paradigm shift within the SAP ecosystem. While the applications built in the past were large and powerful, the focus now is on small and highly specialised applications. Syskoplan Reply offers workshops for a kick-start with the technology duo SAPUI5 and OData.

CUSTOMER SERVICE

Best Practice

Digitised Customer Service

The COVID-19 pandemic has dramatically reduced face-to-face contact between clients and colleagues. Syskoplan Reply has provided companies in various industries with innovative solutions to help them respond efficiently to the crisis. The task now is to transform these into sustainable hybrid models.