Business Analysis

Our Business Analysis Service Line is designed to help organisations transform with purpose and precision. At its core is advanced Business Architecture, which enables clients to reimagine how their businesses are structured, how value flows across functions, and how capabilities align with strategic goals.

Whether it's streamlining operations in retail, optimising supply chains in logistics, or enhancing customer engagement in consumer services, our approach delivers measurable impact. Business Analysis complements this by translating strategic intent into actionable change—ensuring that transformation is grounded in insight, aligned with stakeholder needs, and delivered effectively. Together, these services empower organisations to adapt, grow, and lead in their industries.

Our Capability and Expertise

The Business Analysis Service Line offers services in the following areas of expertise:

  • Business Analysis  

  • Discovery & Situation Investigation 

  • Business Case Development 

  • Requirements Engineering 

  • Business Service Design 

  • Process 360 Business Process Mining & Process Optimisation

  • Business Architecture 

  • Business Capability Modelling 

  • Strategic Planning & Alignment 

  • Architecture Maturity Assessment 

  • Performance Measurement & OKRs

At Retail Reply, our experienced, multi-skilled consultants offer high-quality, flexible resources for fast deployment on client engagements. Supported by our Centres of Excellence and continuous training via by our Academy, we collaborate with clients to build scalable and knowledgeable analysis, architecture, and business practices for strategic success. 

Our Centres of Excellence refine technical approaches, energizing output and process at all levels. We provide a tailored service that covers the entire delivery lifecycle, supported by our wider Reply teams. From ideation to release, we deliver comprehensive support in Business Analysis, Business Architecture, and Solution Design. 

Our years of industry-specific analysis experience equip our consultants to deliver quality faster and more effectively. Retail Reply consultants are skilled in applying methods and frameworks that enable businesses to meet the challenges presented by today’s increasing pace of change.