Click Reply™ WM can measure, monitor and improve business performance, defining the processes to be monitored and featuring automated timing and performance measurement capability.
Dashboards, monitoring tools and productivity analytics at different levels of aggregation (by period, type of activity, process, operator, etc.) provide the necessary real-time visibility of the current and previous warehouse status.
The Click Reply™ WM solution analyses two different time components normally used by warehouse management staff:
Click Reply™ WM manages all those activities carried out in a warehouse that are considered a "non-productive” use of time since they do not involve the execution of a process. This might include time spent in meetings, training, maintaining equipment, cleaning, etc.
It is therefore possible to measure, understand and monitor the type of indirect activities, the amount of indirect time spent on each activity by each operator, and the percentage of indirect time – often significant but not previously quantified – relative to time spent on productive activities.
In addition to analysing direct time, being able to know what indirect activities are carried out provides an invaluable insight into how time is spent by the workforce
The Click Reply™ WM solution offers the necessary functions, accessible both from the web application and via RF, so that each operator can easily report the indirect activities he or she is engaged in at that time.
Click Reply™ WM automatically logs the time spent on the operational execution of warehouse processes, in real time and without the need for additional reporting by operators, regardless of whether the processes are executed via RF, web application or voice recognition, etc.
The warehouse processes that need to be analysed can be identified, together with the theoretical baseline productivity expected for each specific task.
Click Reply™ WM automatically logs the time spent and can be used to monitor actual productivity and performance in real time, both for individual tasks carried out by each operator, and according to different aggregation criteria.