18.07.2022 - 21.07.2022 / STUTTGART / ONLINE

Event

Digital Product Forum 2022

The Digital Product Forum, is the central information and interaction platform around the digitalization of development at Mercedes-Benz AG and its partners. Reply is present as an exhibitor both with a digital booth in the virtual world and in presence at the double booth 42.A. Online, the event will take place from July 18-21, on-site at the ICS Stuttgart from July 20-21, 2022.

Data Management

Article

Managing data successfully: smart address management

Managing address data successfully is often very challenging. There are many reasons for incorrect customer data. In this article, Riverland Reply illustrates four essential steps that lead to successful address management. It is a success factor with high potential for increasing productivity and ultimately for improving the company's success.

CX MANAGEMENT

Article

UX Design in agile Refactoring Projects

In this article, Riverland Reply shares practical tips out of their best practices to orchestrate a UX design journey in the context of complex agile projects, ranging from process mapping to prototyping, closely collaborating with key stakeholders.

IAM

Partnership

ForgeRock Best New Partner Award 2020

Since 2019 Riverland Reply is a partner of ForgeRock to support customers in modernization of their access management and identity provider solutions. Now, in 2020, thanks to close collaboration and mutual support, ForgeRock awarded Riverland Reply as Best New Partner.

DevOps

White Paper

ENABLING DEVOPS IN LARGE SCALE PROJECTS

In Reply Xchange 2021, Riverland Reply shared both practical approaches and methodologies to enable DevOps in large-scale projects as well as the best practices with the audience.

CRM & Customer Experience

Best Practice

CRM and CX with Reply

Reply's approach to the CX journey is based on a “symphony orchestra” which ensures that every element is connected and optimised – from the CX architecture, to digital design and UX. This approach allows Reply to understand, design and implement complex CRM and Customer Experience solutions.

Reply is a Leader in 2021 Magic Quadrant for CRM and Customer Experience Implementation Services Worldwide

CRM and CX with Reply 0

Rollout Management

White Paper

How to rollout new solutions successfully

Rolling out new systems within a changing business environment is a challenging situation for companies. Riverland Reply has developed a standard approach to the successful implementation of new systems in several markets.

How to rollout new solutions successfully  0

12.02.2020 - 13.02.2020 / London

Event

Oracle OpenWorld Europe 2020

Reply, in the capacity of Platinum sponsor, joins Oracle OpenWorld Europe 2020 at London ExCel from 12-13 February. Oracle OpenWorld Europe offers leading insight into transformational technologies and data driven possibilities, with a range of speeches and sessions led by industry experts from Reply and beyond.

CRM

Best Practice

Oracle Engagement Cloud: Four steps to a state of the art CRM

A transport and logistics service provider was faced with the challenge of consolidating all independent CRM initiatives of individual markets in a global platform. Riverland Reply helped its customer to achieve a cutting-edge CX platform in four steps.

09.10.2019 / Stuttgart

Event

Daimler Innovation Day 2019

Vision to Reality: Riverland Reply and Oracle invite you to the Daimler Innovation Day in Stuttgart on 9 October 2019.

24.09.2019

News & Communication

Reply Wins Prestigious Oracle Excellence Award for Partner of the Year - EMEA in Cloud Transformation

The Oracle Excellence Awards for Partner of the Year - EMEA recognizes Riverland Reply, in collaboration with Red Reply, for their outstanding work in driving customer success by using Oracle OCI IaaS & PaaS Services.

Offering

Customer Centric
CRM Strategy

A contemporary CRM strategy should be developed and implemented in a customer-centric manner. Trust our Customer Centric Relationship Management (CCRM) approach to combine the entrepreneurial inside-out perspective with the outside-in view of the customer.

Customer Centric CRM Strategy 0

17.07.2019 - 18.07.2019 / Stuttgart

Event

Daimler EDM CAE Forum

Meet Reply on 17 and 18 July 2019 at the 13th Daimler EDM CAE Forum in Stuttgart. Learn more about "From digital experience design to connected car" and "Driving change effectively - Smart linking of products and services" at booth G4.1 and G4.2.

07.05.2019 - 08.05.2019 / Hamburg

Event

Online Marketing Rockstars 2019

OMR 2019 - The festival for the digital universe will take place on 7 and 8 May 2019 in Hamburg. Visit Riverland Reply in hall B5 at booth PH04 of Oracle Marketing Cloud.

GDPR

Article

GDPR as a
Chance for Change

The EU General Data Protection Regulation (GDPR), in force since 2018, had the greatest impact on previously collected data in the history of data-driven marketing. But the supposed evil also offers great opportunities.

GDPR

Trade Fair

Best Practice

DATA AND DATA QUALITY MANAGEMENT FOR A GERMAN TRADE FAIR

Knowing your customers is the key to a successful business in times of digitalization. Riverland Reply has helped to adapt the existing infrastructure of one of the largest German trade fairs in such a way that a complete view of the visitors is possible.

DATA AND DATA QUALITY MANAGEMENT FOR A GERMAN TRADE FAIR 0

Automotive

Best Practice

SALES CLOUD FOR A CARMAKER’S CENTRAL SOUTH-EASTERN EUROPE MARKETS

When a customer interacts with an organization, it is valuable for the organization to gain a wide range of information available in order to give the customer a personalized experience. Recently, this became the focus for a German multinational producer of automobiles and motorcycles.

SALES CLOUD FOR A CARMAKER’S CENTRAL SOUTH-EASTERN EUROPE MARKETS 0

Offering

Customer Engagement Platform

Thanks to artificial intelligence combined with new communication channels such as ChatBots, customer experience takes on a new dimension. Today's challenge is to harness the power of the cloud and integrate various components from solutions to take our customers' business to the next level.

Customer Engagement Platform 0

Jobs

WE ARE HIRING

At Riverland Reply, we are always looking for enthusiasts who want to question the status quo, try out new ideas and achieve exciting goals together. Are you ready?

JOIN RIVERLAND REPLY

Who we are

Riverland Reply is the Reply group company specialized in consulting end-to-end customer-oriented solutions and strategies. The company combines in-depth knowledge of digital Customer Experience with the full potential of cloud native technologies. This expertise allows Riverland Reply to remove the barriers between a product-based technology and a full custom implementation. 

Knowing that Customer Experience (CX) in the digital area must be highly flexible to be adapted to different industries and markets. Riverland Reply advises his clients in how to approach the main CX, identity and access management challenges. The strong partnership and close collaboration with their partners Oracle and ForgeRock make Riverland Reply the experts of related CX products, identity and access management solutions.

16.01.2019 - 17.01.2019 / London

Event

Oracle Openworld Europe 2019

Reply joins Oracle Openworld Europe 2019, the main conference in Europe focused on Oracle new technologies and methodologies

22.10.2018 - 25.10.2018 / San Francisco

Event

Oracle OpenWorld 2018

Reply joins Oracle OpenWorld 2018, the main Conference focused on Oracle new technologies and methodologies, and organises a meeting dedicated to the Oracle and Reply customers present in San Francisco.

26.09.2018 - 27.09.2018 / Berlin

Event

Strategy Summit: B2B Sales & Key Account Management

The Strategiegipfel B2B Vertrieb & Key Account Management will take place in Berlin from 26 to 27 September 2018. In numerous case studies, the event will highlight what makes B2B sales successful today. Visit the experts from Riverland Reply at the joint stand with Oracle.