Solutions for efficient customer orientation

Riverland Reply offers you solutions for Customer Experience, Identity & Access Management, Microservices and Business Consulting, also in partnership with Oracle and ForgeRock.

Solutions for efficient customer orientation 0

Who we are

Riverland Reply is the Reply group company specialized in consulting end-to-end customer-oriented solutions and strategies. The company combines in-depth knowledge of digital Customer Experience with the full potential of cloud native technologies. This expertise allows Riverland Reply to remove the barriers between a product-based technology and a full custom implementation. 

Knowing that Customer Experience (CX) in the digital area must be highly flexible to be adapted to different industries and markets. Riverland Reply advises his clients in how to approach the main CX, identity and access management challenges. The strong partnership and close collaboration with their partners Oracle and ForgeRock make Riverland Reply the experts of related CX products, identity and access management solutions.

Jobs

WE ARE HIRING

At Riverland Reply, we are always looking for enthusiasts who want to question the status quo, try out new ideas and achieve exciting goals together. Are you ready?

JOIN RIVERLAND REPLY

THE SERVICE PORTFOLIO

Riverland Reply offers consulting services for customer-centric strategies and solutions from end to end.

Riverland Reply is a partner for IT business consulting.

At the early stage, Riverland Reply supports companies in identifying challenges and engineering requirements in order to optimize the business processes and enhance the User Experience. Riverland Reply provides the value-driven analysis, target-based strategy and innovative design for seamless implementation and integration. Methodologies such as design thinking workshops will help to identify new business opportunities, thanks to the data-driven approach for user experience.

FOCUS ON CUSTOMERS
Riverland Reply identifies stakeholders including customers and their needs.

DEFINE TARGETS
Riverland Reply creates a set of requirements, specifications and objectives including feasibility checks.

DEVELOP STRATEGIES
Riverland Reply conducts strategy analysis by organizing, prioritizing and managing requirements with stakeholders.

PROVIDE SOLUTIONS
Riverland Reply analyzes, designs and models requirements to develop solutions.

CREATE VALUES
Riverland Reply captures and organizes information to create added value and business cases.

EMPOWER CUSTOMERS
Riverland Reply supports in Go / No-Go decisions and initiates execution program.

Riverland Reply drives program management with individual execution.

Riverland Reply provides an end-to-end program management which will fit the customer requirements. Keys for success are the following areas of Program Management.

COMMUNICATION
Riverland Reply stands for a trustful and transparent management communication.

COST EFFICIENCY
Thanks to the nearshore company network, Riverland Reply is able to define the best mix in terms of quality and cost. By using new approaches like FinOps, Riverland Reply is able to leverage the benefits of new technologies during the project execution.

SKILL SELECTION
Due to the heterogeneous technology stack, Riverland Reply can always ensure that in projects the right skills are applied at the right time. At the same time, a company-wide low fluctuation will ensure a stable delivery.

CHANGE MANAGEMENT
A program can only be successful if a proper change management is supporting it. Riverland Reply considers change management as a key part of each program.

ROLLOUT MANAGEMENT
As a solution (or process) needs to be carried out, Riverland Reply established well-proven (agile) rollout approaches with supporting trainings to ensure a successful last mile.

Riverland Reply is an expert in Cloud-Native CX solutions.

The IT landscape is changing on a daily basis. Riverland Reply supports you in sailing the technology ocean in order to identify the best set of technologies and implement your solution. This allows to achieve ultimate business needs and helps being flexible for new unknown business opportunities. The main challenges of companies such as cloudification, hybrid cloud setup and legacy migrations to new solutions are a daily job.

Based on core business processes, Riverland Reply easily integrates standard applications with the customized solutions. Riverland Reply concentrates on design and development activities along the customer journey and builds flexible, resilient, and scalable solutions. The target is to empower IT landscapes by leveraging the practice of on-premises, cloud and hybrid architectures.

DEFINE
Riverland Reply defines the right and customized strategy to achieve the targets.

SHAPE
Riverland Reply shapes the whole customer journey to maximize your lead conversion rate.

SELECT
Riverland Reply selects the optimal solution or product to serve the customer journey.

IMPLEMENT
Riverland Reply implements end to end solutions leveraging the expertise of the Reply network.

Riverland Reply cooperates with product experts focusing on Customer Experience and Access Management.

ORACLE PARTNERSHIP
Since 2008, Riverland Reply has established a strong partnership with Oracle in Germany with extensive experience and profound knowledge over the CRM field. Riverland Reply designs data models as well as installs and configures products. Together with customers, Riverland Reply customizes implementations and integrations. Riverland Reply also cleanses, migrates and manages data in a reliable way.

FORGEROCK PARTNERSHIP
Access management is one of the most important aspects of every application and renewing an access management infrastructure by adopting OpenID Connect specification can be challenging. In 2020, Riverland Reply became a partner of ForgeRock adopting its suite of products in large scale cloud projects.

Riverland Reply performs agility with a Biz-Dev-Ops methodology.

Managing Large scale enterprise projects can be a real challenge for any organization. Riverland Reply is applying a BIZ-DEV-OPS methodology in projects in order to remove all communication barriers and react fast to change, adaptations and potential misunderstandings. This can be achieved through the use for well-known agile concepts such as Scrum, Nexus, LeSS and SAFe.

IDENTIFY
Riverland Reply identifies the most suitable scaled agile framework.

SHAPE
Riverland Reply shapes the Scrum cycle accordingly to customer and project needs.

COACH
Riverland Reply coaches all the team members in order to apply the agile approach.

SUPPORT
Riverland Reply supports the correct execution of the agile framework.

Rollout Management

White Paper

How to rollout new solutions successfully

Rolling out new systems within a changing business environment is a challenging situation for companies. Riverland Reply has developed a standard approach to the successful implementation of new systems in several markets.

How to rollout new solutions successfully  0

DevOps

White Paper

ENABLING DEVOPS IN LARGE SCALE PROJECTS

In Reply Xchange 2021, Riverland Reply shared both practical approaches and methodologies to enable DevOps in large-scale projects as well as the best practices with the audience.

DevOps

IAM

Partnership

ForgeRock Best New Partner Award 2020

Since 2019 Riverland Reply is a partner of ForgeRock to support customers in modernization of their access management and identity provider solutions. Now, in 2020, thanks to close collaboration and mutual support, ForgeRock awarded Riverland Reply as Best New Partner.

CRM

Best Practice

Oracle Engagement Cloud: Four steps to a state of the art CRM

A transport and logistics service provider was faced with the challenge of consolidating all independent CRM initiatives of individual markets in a global platform. Riverland Reply helped its customer to achieve a cutting-edge CX platform in four steps.

Trade Fair

Best Practice

DATA AND DATA QUALITY MANAGEMENT FOR A GERMAN TRADE FAIR

Knowing your customers is the key to a successful business in times of digitalization. Riverland Reply has helped to adapt the existing infrastructure of one of the largest German trade fairs in such a way that a complete view of the visitors is possible.

DATA AND DATA QUALITY MANAGEMENT FOR A GERMAN TRADE FAIR 0

Automotive

Best Practice

SALES CLOUD FOR A CARMAKER’S CENTRAL SOUTH-EASTERN EUROPE MARKETS

When a customer interacts with an organization, it is valuable for the organization to gain a wide range of information available in order to give the customer a personalized experience. Recently, this became the focus for a German multinational producer of automobiles and motorcycles.

SALES CLOUD FOR A CARMAKER’S CENTRAL SOUTH-EASTERN EUROPE MARKETS 0

09.10.2019 / Stuttgart

Event

Daimler Innovation Day 2019

Vision to Reality: Riverland Reply and Oracle invite you to the Daimler Innovation Day in Stuttgart on 9 October 2019.

22.10.2018 - 25.10.2018 / San Francisco

Event

Oracle OpenWorld 2018

Reply joins Oracle OpenWorld 2018, the main Conference focused on Oracle new technologies and methodologies, and organises a meeting dedicated to the Oracle and Reply customers present in San Francisco.

GDPR

Article

GDPR as a
Chance for Change

The EU General Data Protection Regulation (GDPR), in force since 2018, had the greatest impact on previously collected data in the history of data-driven marketing. But the supposed evil also offers great opportunities.

GDPR

RIVERLAND REPLY

GERMANY


Munich

Luise-Ullrich-Str. 14
80636 Munich
Tel: +49 (0) 89 4111 420