Riverland Reply is specialized in consulting end-to-end customer-oriented solutions and strategies. The company combines deep knowledge of digital Customer Experience with the full potential of cloud native technologies. This expertise allows Riverland Reply to remove the barriers between a product-based technology and a full custom implementation.
Knowing that Customer Experience (CX) in the digital area must be highly flexible to be adapted to different industries and markets. Riverland Reply advises his clients in how to approach the main CX, identity and access management challenges. The strong partnership and close collaboration with their partners Oracle and ForgeRock make Riverland Reply the experts of related CX products, identity and access management solutions.
At Riverland Reply, we are always looking for enthusiasts who want to question the status quo, try out new ideas and achieve exciting goals together. Are you ready?
We are always looking for enthusiasts who want to question the status quo, try out new ideas and achieve exciting goals together.
Thanks to artificial intelligence combined with new communication channels such as ChatBots, customer experience takes on a new dimension. Today's challenge is to harness the power of the cloud and integrate various components from solutions to take our customers' business to the next level.
Reply, in the capacity of Platinum sponsor, joins
Oracle OpenWorld Europe 2020 at London ExCel from 12-13 February. Oracle OpenWorld Europe offers leading insight into
transformational technologies and
data driven possibilities, with a range of speeches and sessions led by industry experts from
Reply and beyond.
A contemporary CRM strategy should be developed and implemented in a customer-centric manner. Trust our Customer Centric Relationship Management (CCRM) approach to combine the entrepreneurial inside-out perspective with the outside-in view of the customer.
Riverland Reply is a partner for IT business consulting.
At the early stage, Riverland Reply supports companies in identifying challenges and engineering requirements in order to optimize the business processes and enhance the User Experience. Riverland Reply provides the value-driven analysis, target-based strategy and innovative design for seamless implementation and integration. Methodologies such as design thinking workshops will help to identify new business opportunities, thanks to the data-driven approach for user experience.
FOCUS ON CUSTOMERSRiverland Reply identifies stakeholders including customers and their needs.
DEFINE TARGETSRiverland Reply creates a set of requirements, specifications and objectives including feasibility checks.
DEVELOP STRATEGIESRiverland Reply conducts strategy analysis by organizing, prioritizing and managing requirements with stakeholders.
PROVIDE SOLUTIONSRiverland Reply analyzes, designs and models requirements to develop solutions.
CREATE VALUESRiverland Reply captures and organizes information to create added value and business cases.
EMPOWER CUSTOMERSRiverland Reply supports in Go / No-Go decisions and initiates execution program.
Riverland Reply drives program management with individual execution.
Riverland Reply provides an end-to-end program management which will fit the customer requirements. Keys for success are the following areas of Program Management.
COMMUNICATIONRiverland Reply stands for a trustful and transparent management communication.
COST EFFICIENCYThanks to the nearshore company network, Riverland Reply is able to define the best mix in terms of quality and cost. By using new approaches like FinOps, Riverland Reply is able to leverage the benefits of new technologies during the project execution.
SKILL SELECTIONDue to the heterogeneous technology stack, Riverland Reply can always ensure that in projects the right skills are applied at the right time. At the same time, a company-wide low fluctuation will ensure a stable delivery.
CHANGE MANAGEMENTA program can only be successful if a proper change management is supporting it. Riverland Reply considers change management as a key part of each program.
ROLLOUT MANAGEMENTAs a solution (or process) needs to be carried out, Riverland Reply established well-proven (agile) rollout approaches with supporting trainings to ensure a successful last mile.
Riverland Reply is an expert in Cloud-Native CX solutions.
The IT landscape is changing on a daily basis. Riverland Reply supports you in sailing the technology ocean in order to identify the best set of technologies and implement your solution. This allows to achieve ultimate business needs and helps being flexible for new unknown business opportunities. The main challenges of companies such as cloudification, hybrid cloud setup and legacy migrations to new solutions are a daily job.
Based on core business processes, Riverland Reply easily integrates standard applications with the customized solutions. Riverland Reply concentrates on design and development activities along the customer journey and builds flexible, resilient, and scalable solutions. The target is to empower IT landscapes by leveraging the practice of on-premises, cloud and hybrid architectures.
DEFINERiverland Reply defines the right and customized strategy to achieve the targets.
SHAPERiverland Reply shapes the whole customer journey to maximize your lead conversion rate.
SELECTRiverland Reply selects the optimal solution or product to serve the customer journey.
IMPLEMENTRiverland Reply implements end to end solutions leveraging the expertise of the Reply network.
Riverland Reply cooperates with product experts focusing on Customer Experience and Access Management.
ORACLE PARTNERSHIPSince 2008, Riverland Reply has established a strong partnership with Oracle in Germany with extensive experience and profound knowledge over the CRM field. Riverland Reply designs data models as well as installs and configures products. Together with customers, Riverland Reply customizes implementations and integrations. Riverland Reply also cleanses, migrates and manages data in a reliable way.
FORGEROCK PARTNERSHIPAccess management is one of the most important aspects of every application and renewing an access management infrastructure by adopting OpenID Connect specification can be challenging. In 2020, Riverland Reply became a partner of ForgeRock adopting its suite of products in large scale cloud projects.
Riverland Reply performs agility with a Biz-Dev-Ops methodology.
Managing Large scale enterprise projects can be a real challenge for any organization. Riverland Reply is applying a BIZ-DEV-OPS methodology in projects in order to remove all communication barriers and react fast to change, adaptations and potential misunderstandings. This can be achieved through the use for well-known agile concepts such as Scrum, Nexus, LeSS and SAFe.
IDENTIFYRiverland Reply identifies the most suitable scaled agile framework.
SHAPERiverland Reply shapes the Scrum cycle accordingly to customer and project needs.
COACHRiverland Reply coaches all the team members in order to apply the agile approach.
SUPPORTRiverland Reply supports the correct execution of the agile framework.
Managing address data successfully is often very challenging. There are many reasons for incorrect customer data. In this article, Riverland Reply illustrates four essential steps that lead to successful address management. It is a success factor with high potential for increasing productivity and ultimately for improving the company's success.
Join our experts at BCW 2024 in Berlin, Germany on February 28 and 29 to learn more about mobility, cloud, data, AI, security, and connected systems.
The Digital Product Forum, is the central information and interaction platform around the digitalization of development at
Mercedes-Benz AG and its partners.
Reply is present as an exhibitor both with a digital booth in the virtual world and in presence at the double booth 42.A. Online, the event will take place from July 18-21, on-site at the
ICS Stuttgart from July 20-21, 2022.
In this article,
Riverland Reply shares practical tips out of their
best practices to orchestrate a UX design journey in the context of complex agile projects, ranging from process mapping to prototyping, closely collaborating with key stakeholders.
Rolling out new systems within a changing business environment is a challenging situation for companies. Riverland Reply has developed a standard approach to the successful implementation of new systems in several markets.
In Reply Xchange 2021, Riverland Reply shared both practical approaches and methodologies to enable DevOps in large-scale projects as well as the best practices with the audience.
Since 2019 Riverland Reply is a partner of ForgeRock to support customers in modernization of their access management and identity provider solutions. Now, in 2020, thanks to close collaboration and mutual support, ForgeRock awarded Riverland Reply as Best New Partner.
A transport and logistics service provider was faced with the challenge of consolidating all independent CRM initiatives of individual markets in a global platform.
Riverland Reply helped its customer to achieve a cutting-edge CX platform in four steps.
Knowing your customers is the key to a successful business in times of digitalization. Riverland Reply has helped to adapt the existing infrastructure of one of the largest German trade fairs in such a way that a complete view of the visitors is possible.
When a customer interacts with an organization, it is valuable for the organization to gain a wide range of information available in order to give the customer a personalized experience. Recently, this became the focus for a German multinational producer of automobiles and motorcycles.
The EU General Data Protection Regulation (GDPR), in force since 2018, had the greatest impact on previously collected data in the history of data-driven marketing. But the supposed evil also offers great opportunities.
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