Our challenge today is to take advantage of the huge amount of data generated through IoT by creating a solid foundation in decision making to
meet customers' needs.
The IoT accelerates the transformation of products and services in unprecedented ways. Enterprises must shift their focus to
interpreting data; the insights gained from data through AI will deliver high
customer value and new business opportunities.
Customer Engagement Platform helps you address customers with the right message at the right time and take advantage of the momentum. The solution is trained and automated by a machine learning algorithm to continuously improve predictive analytics. In this way, companies can identify new business opportunities in the future and reduce costs through the use of innovative customer touch points and a conversational commerce solution.
Our solution is an innovative platform that helps companies focus on their multi-channel CRM or commerce experiences. It is scalable, modular and, thanks to its architecture, ready to meet the future challenges of IoT, machine learning and artificial intelligence.
Oracle Cloud Technologies enable companies to view customer journeys from different angles. The
360-degree view of the customer, generated by data collected at different touch points, allows the most attractive offer at the best time through the preferred channel to the customer. This tailor-made approach to the customer increases customer satisfaction and reduces workflow inefficiencies in the company.
Riverland Reply leverages Oracle's extensive IaaS, PaaS and SaaS offerings and has demonstrated integration capability and interoperability across multiple projects.