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How a Global Telecommunications Leader Transformed Contract Analytics into Revenue Recovery
Go Reply helped a leading telecommunications company identify and recover revenue leakage from misaligned contract and billing processes using Google Cloud's Generative AI, turning hidden discrepancies into actionable commercial insights.
The Project at A Glance
Address revenue leakage from discrepancies between contract terms and invoicing affecting £110 million across 65,000 contracts.
The Challenge
A global telecommunications leader discovered significant revenue leakage in their German operations due to misalignments between contract terms agreed by sales teams and invoices issued by billing teams. Without standardised processes, these discrepancies represented potential losses of £110 million across 65,000 contracts. Manual interrogation would have required substantial resources diverted from critical operations, making traditional analysis impractical.
Our approach
Go Reply developed Contract Analytics AI using Google Cloud's Generative AI to reconcile contracts and recover potential revenue. We implemented a comprehensive solution built on three pillars: sophisticated data ingestion to handle diverse sources, advanced natural language processing powered by Google Cloud and enhanced with Gemini Pro, and analytics pipelines to reconcile invoices against contracts and provide actionable insights.
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The Result
The Technology
Industry Impact
Our solution delivered immediate impact: £10 million in recoverable revenue identified within the first year, mitigating a potential £110 million revenue leak. The system reconciled 65,000 contracts and slashed manual effort by delivering insights within hours instead of weeks, while establishing a scalable framework for expansion across additional markets.
Go Reply built a contract analysis system using Google Cloud Platform, harnessing key technologies including Vertex AI and Document AI to address the complexity of enterprise contracts. Our solution processes unstructured contract documents alongside structured invoice data, with enhanced extraction quality that overcomes typical limitations in handling nested contract structures.
This work marks a transformative step in AI-powered contract intelligence for telecommunications. The solution creates a foundation for ongoing revenue optimisation, expanding successfully from Germany across additional European markets and proving adaptable across diverse operational environments with complex system landscapes. This successful market expansion demonstrates both the customer's confidence in the system's value proposition and Go Reply's expertise in navigating intricate telecommunications billing ecosystems.
Why Go Reply?
As specialists in consulting and digital services, Go Reply brings proven expertise in Google Cloud Gen AI applications. Our approach combines deep technical knowledge with strategic business understanding to deliver tangible results within months.
Our expertise lies in designing scalable, future-proof AI solutions, implementing bespoke pipelines tailored to specific challenges, and transforming raw data into actionable intelligence. We emphasise strategic relationship management through collaborative discovery, transparent decision frameworks, and effective knowledge transfer, ensuring our clients can maintain and extend solutions long after initial implementation.
Learn More
To discuss how this telecommunications leader transformed contract analytics from a liability into a revenue driver and discover how Go Reply can help your organisation unlock hidden revenue in your contracts.
Our Insights
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Go Reply, a Reply group company, is the trusted partner for embracing digital transformation with the power of Google Cloud. Our specialisation translates into a wide range of cutting-edge services: cloud transformation - we guide companies in the digital era, successfully migrating workloads to the cloud; modernising applications - we optimise existing applications for better performance and greater agility; cloud data & AI - we harness the power of data and artificial intelligence to generate strategic insights; Machine Learning and Generative AI - we bring AI to the heart of business processes to improve efficiency and stimulate innovation. As Google Cloud's official Managed Service Provider, we have partnered with leading companies in various industries. This allows us to offer comprehensive and proactive support to accelerate digital transformation and business success.