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Go Reply fully manages your services 24x7 to support your business-critical applications with Google Cloud
Go Reply is proud to be an accredited GCP Managed Service Provider. This means Go Reply can offer hands-on support through out the ongoing operation of customer workloads. Through our proven toolsets and processes we offer proactive services to our enterprise customers who trust us with their business-critical environments.
Our dedicated technical experts can tackle high-touch projects, covering engagements from migration and execution, to post-planning and ongoing optimisation.
Go Reply has extensive certifications ensuring our skills and knowledge of Google Cloud, plus we have passed a formal third-party verification of our capabilities. We are integrated into the Google Cloud Customer Engineering team, with an established escalation path and feedback process.
At Go Reply, our focus is on delivering comprehensive managed services using an integrated toolset designed to optimize your operations and enhance your digital capabilities.
Our Managed Services
Devops Services
Integrated Toolsets for Devops
Google Cloud MSP: Digital Transformation
Strategic Advisory Services
Provide consulting, assessment, implementation, monitoring and optimisation services.
Performance Monitoring
Provide 24x7x365 support with enterprise-grade SLAs.
Comprehensive Support
Enable L1 (app support), L2 (infrastructure support), L3 (developers) tiered support models.
Expert-Certified Support
Deliver support from certified engineers.
Continuous Integration/Continuous Deployment
Ensure efficient and rapid software delivery for Continuous Integration/Continuous Deployment.
Configuration management
Deliver expert management of configuration settings to enhance system reliability.
Implement IaC for automated and consistent infrastructure deployment.
Deploy processes optimised through automation for increased speed and reliability
Bitbucket Version Control
Utilise Bitbucket for robust source and version control in our integrated DevOps practices.
Bamboo CI/CD Automation
Employ Bamboo for automated builds.
Ansible Configuration Management
Leverage Ansible for efficient configuration management and seamless deployment orchestration.
Terraform & Cloud Deployment Manager
Harness the power of Terraform and Cloud Deployment Manager for precision in automated deployments across cloud environments
Google Cloud MSP Expertise
Specialise in migrating, building, and providing ongoing application support services, Google Cloud MSPs are highly specialised partners.
Recognition
Showcase the highest skill designation for Managed Services from Google.
Comprehensive Services
Offer a deep portfolio of services and mature technical support.
Go Reply partnered with a leading UK pet retailer to modernise and scale their data platform, ensuring it could meet growing business demands while enhancing automation and engineering capabilities. The project involved re-engineering the data pipeline and improving platform reliability, scalability, and ongoing management through managed services.
As the retailer's data program rapidly expanded, they faced challenges in matching this growth with the necessary improvements in automation, incident management, and engineering capabilities. The need for enhanced data platform reliability and scalability became urgent, requiring a solution that could meet growing business demands.
Go Reply leveraged Google Cloud native tools like BigQuery, Cloud Storage, Cloud Composer, and Cloud Dataflow to create dynamic data pipelines and optimize existing systems. Site Reliability Engineering (SRE) best practices were integrated, defining alert policies, runbooks, and preventative incident resolution measures using Google Operations. Automated data quality checks and alert policies based on a priority matrix further enhanced platform performance.
This solution led to a 60% reduction in alerts and incidents, improved deployment efficiency, and faster, more dynamic reporting capabilities, allowing the retailer to react to market changes quickly. The adoption of SRE practices across the platform team has significantly boosted platform reliability, with the retailer saving over £900k by replacing their previous sales-out system with Looker.
Further information on Managed Services
Explore the transformative potential of managed services to optimize your IT operations and drive business value. Our dedicated teams provide comprehensive support and proactive management to ensure your systems run efficiently while you focus on core business objectives. For more insights and updates, connect with us on our Go Reply LinkedIn page.
Go Reply, a Reply group company, is the trusted partner for embracing digital transformation with the power of Google Cloud. Our specialisation translates into a wide range of cutting-edge services: cloud transformation - we guide companies in the digital era, successfully migrating workloads to the cloud; modernising applications - we optimise existing applications for better performance and greater agility; cloud data & AI - we harness the power of data and artificial intelligence to generate strategic insights; Machine Learning and Generative AI - we bring AI to the heart of business processes to improve efficiency and stimulate innovation. As Google Cloud's official Managed Service Provider, we have partnered with leading companies in various industries. This allows us to offer comprehensive and proactive support to accelerate digital transformation and business success.