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Focus On

SAP CLOUD SOLUTION for CRM and Customer Engagement

FOCUS ON: Customer Engagement, Customer Management, Cloud, CRM, Customer satisfaction,

GENERATING CUSTOMER SATISFACTION

Cloud Solutions aligned to Customer Engagement offer end-to-end enterprise processes reflecting customer insight and personalized engagement. For the best possible customer satisfaction, better customer experience and more accurate forecasting.

Enhancing performance in sales organisations is a complex challenge. SAP Customer Management Solutions offer a broad set of tools to engage customers far beyond traditional CRM systems, helping to develop end-to-end enterprise power, acquire deep customer insights and promote personalized interaction. The mobile-first interface enables real-time monitoring, processing and prompt interaction. Aligned to winning customer commitment, the solutions available enable establishment of the right sales processes and offer a complete overview of all activities during the customer's expereience, with social monitoring part of the package. Leading to guide selling activities and social collaboration, this Cloud solution empowers the entire salesforce to success.

Customer-07012016_bearbeitet-1.jpg

BENEFITS:

  • State-of-the-art customer interaction
  • Up-to-date devices/media for sales
  • Growing revenues/increasing market shares
  • Effective resource allocation and profitable sales
  • More accurate forecasting
  • Prospecting earlier in the buying cycle

SOLUTIONS:

Your SAP Cloud for Customer solution is based on one or more of the following corresponding products:

  • SAP Cloud for Sales
  • SAP Cloud for Service
  • SAP Cloud for Social Engagement

RELATED CONTENTS

Competences

Consulting, Integration & Development

Committed to enhancing client business performance and future success, the SAP Cloud specialists from Reply concentrate on their core competencies consulting, integration and development. The SAP Cloud specialists from Reply provide you with a perfect partner close at hand to help you develop and above all implement the ideal Cloud strategy.

Consulting, Integration & Development 0

SEA Group

Case Study

HOW TO ENGAGE AIRPORT PASSENGERS THROUGH GAMIFICATION

The SEA Group aimed to release a cutting-edge marketing campaign based on the concept of gamification. The implementation of SAP C/4HANA helped Syskoplan Reply to carry out such initiative by turning the passengers into users involved in a multichannel campaign consisting in a sort of treasure hunt called "Hashtag Hunting".

HOW TO ENGAGE AIRPORT PASSENGERS THROUGH GAMIFICATION 0

18.10.2018 / Milano

Event

SAP NOW 2018

Syskoplan Reply and Portaltech Reply take part in SAP NOW, the new format of the SAP Forum. This event takes place in Milan on October 18th 2018. SAP Forum is an annual gathering focused on current and future topics relating to Artificial Intelligence, Machine Learning, IoT and Cloud within the SAP world.

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