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Focus On

SAP CLOUD SOLUTION for CRM and Customer Engagement

FOCUS ON: Customer Engagement, Customer Management, Cloud, CRM, Customer satisfaction,

GENERATING CUSTOMER SATISFACTION

Cloud Solutions aligned to Customer Engagement offer end-to-end enterprise processes reflecting customer insight and personalized engagement. For the best possible customer satisfaction, better customer experience and more accurate forecasting.

Enhancing performance in sales organisations is a complex challenge. SAP Customer Management Solutions offer a broad set of tools to engage customers far beyond traditional CRM systems, helping to develop end-to-end enterprise power, acquire deep customer insights and promote personalized interaction. The mobile-first interface enables real-time monitoring, processing and prompt interaction. Aligned to winning customer commitment, the solutions available enable establishment of the right sales processes and offer a complete overview of all activities during the customer's expereience, with social monitoring part of the package. Leading to guide selling activities and social collaboration, this Cloud solution empowers the entire salesforce to success.

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BENEFITS:

  • State-of-the-art customer interaction
  • Up-to-date devices/media for sales
  • Growing revenues/increasing market shares
  • Effective resource allocation and profitable sales
  • More accurate forecasting
  • Prospecting earlier in the buying cycle

SOLUTIONS:

Your SAP Cloud for Customer solution is based on one or more of the following corresponding products:

  • SAP Cloud for Sales
  • SAP Cloud for Service
  • SAP Cloud for Social Engagement

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Consulting, Integration & Development

Committed to enhancing client business performance and future success, the SAP Cloud specialists from Reply concentrate on their core competencies consulting, integration and development. The SAP Cloud specialists from Reply provide you with a perfect partner close at hand to help you develop and above all implement the ideal Cloud strategy.

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Digital Charging Solutions as key global driver of the transition to electric mobility relies on Syskoplan Reply. DCS chose Syskoplan Reply as their trusted partner for the implementation of SAP Sales Cloud as well as the SAP marketing solution Emarsys as backbone of this optimization process.

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Digital service transformation at GEA

For the digital transformation of its global service business, German technology group GEA has implemented a new business solution together with Syskoplan Reply. The solution is based on cloud applications from SAP and provides the local service teams in the broadly spread organization with machine data, cloud-based tools, mobile applications and standard digital processes.

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