„During the presentation of the Macros eWorkplace, we were convinced by the complete workflow-supporting mailbox and the e-file solution with distribution guidelines. Moreover, the team impressed us by its technical expertise and project experience in the insurance industry.“Gerald Schlesinger, Project Manager, Helvetia Versicherungen AG, Austria
More than almost any other manufacturer, Macros Reply has committed itself to the task of using Macros eWorkplace to support the entire process – from omnichannel input to outbox. Via this “closed loop” approach, all stages of customer communication and procedural processing are optimised in their entirety.
The components of the ECMSuite at a glance
Automate the handling of your business processes with
Macros eWorkplace: as a fully automated
dark processing without any assistance of a case handler or as a
"grey processing", processed by a case handler but partially automatically in selected stages of the working cycle.