Macros eWorkplace is an ECM Suite from Macros Reply. You benefit from comprehensive digitisation and optimisation of the complete document cycle – from omnichannel inbox to outbox, from customer request to response. The modules from Macros eWorkplace consist of Macros products and partner products that Macros’ regards as the most suitable. Based on your needs, the single modules can be combined individually for your system landscape.
With Macros eScan or other scanning products, you digitise incoming paper documents.
FTAPI is the Macros Business Partner for a secure and omnichannel communication within the company and with your customers.
At high input volumes, OCR/ICR software like smart FIX from Insiders Technologies assists you with the fully automatic detection and indexing of documents. With lower input volumes, you can rely on the semi-automatic version Macros eIndex.
Macros eConnect you can integrate all the common archive and storage systems into your system landscape. All stored documents are available to users via a unified interface. Legal and company-specific requirements for security, privacy and retention periods all receive the necessary attention.
The digitized, tagged documents are now ready to be sent to the right employee. With Macros eDistribute, the departments or divisions independently determine how, when and according to which criteria the documents are automatically distributed to team or individual mailboxes. The department itself defines and administers its distribution rules and criteria. The information extracted from the documents is used in the distribution to the same extent as the data pertaining to the employee (department, skill level, working hours, holidays, etc.). For processes that require no manual editing, the documents can be processed completely automatically (“dark processing”).
If further correspondence with the customer is needed, then the case handler can use
Macros eMax to send letters, faxes and emails directly from within the inbox or the filing system. In addition to this individual correspondence within Macros eWorkplace, Macros Reply offers another instrument: With
Macros ePrint for text and output management, individual and mass correspondence can be sent automatically or manually via a wide range of channels. For this you can easily connect one of our partner systems or your existing text and output management system.
Macros eStatistics creates reports for every step of document circulation and in addition for all included components and systems (Macros eNform, smart FIX, etc.). It also enables comprehensive monitoring. The “little brother”
Macros eReport takes care of the analysis of topics within the Macros Client (e.g. waiting times of documents in the inbox). Our Big Data experts have opened up the possibility for you and your company to use previously untapped data potential.
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