The impacts of COVID-19 on execution processes are heavily stressing logistics operations both in terms of their ability to maintain service level to customers and to support new security/sanitation requirements.
THE DISTRIBUTION CENTER CONTROL TOWER TOOL THAT ALLOWS OPERATIONS MANAGERSTO GAIN FULL CONTROL ON SERVICE LEVELS
The “new normal” in times of COVID-19 is forcing behaviors and constraints in personal and social life and new procedures and tasks in professional environments. Logistics is highly impacted by this and respecting the mantra of “having the right item, in the right quantity, at the right time, at the right place, for the right price” is made more complicated than usual due to new, still evolving, constraints and procedures.
Planning the right workforce, to keep the contractual service level with customers, is currently not only a matter of organizing the number of people needed to complete the necessary tasks, but also a consequence of the limitations imposed to maintain the safety distance between the people involved.
Click ReplyTM Planner is Logistics Reply’s solution that allows Distribution Center Control Towers to design and maintain executional process models, to define workforce “proficiency-related” productivity and to build the executional plan and schedule, off-the shelf in an AxBC model. The impact of new procedures and constraints, such as reduced productivity due to sanitary procedures or additional tasks to be performed, are modelled and considered in the manpower need calculations, providing preventive information on how to manage a lack or surplus of specific skills. The workforce schedule is then monitored in real-time against operational metrics to guarantee service levels achievement or, in the worst-case, to manage reactive actions.
Click ReplyTM Planner enables executional processes modelling, to define the workforce attendance schedule and, when receiving the actual order portfolio, provide workload picture per skill, verifying the schedule’s preliminary feasibility. Order scheduling provides a further level of precision verifying each logistics target’s feasibility (e.g. shipment preparation against truck load appointment), providing the possibility of countermeasure implementation (e.g. work team reassembling). Once confirmed, the execution plan is monitored in real-time, providing the activity completion forecast according to current productivity levels. The solution can be integrated with third-party order management systems, ERP systems and WMS.
AGILITY IS KEY, IN THE FACE OF UNFORESEEN MARKET CHALLENGES AND OPPORTUNITIES
The Coronavirus has highlighted the need to rethink traditional supply chain models, by accelerating digital transformation and adopting tech-led business models to deal with the needs of this “new normal” as well as prepare for future crises. Where logistics and IT processes have traditionally been behind the scenes, the COVID-19 crisis has brought them front and centre; and there is a huge opportunity now for logistics and IT managers to show the robustness of their operations and IT architectures to ensure the survival of their supply chains and thus the business.
Logistics Reply’s solutions are founded on the principles of agility and adaptability which allow solutions to be quickly adapted or developed to meet specific customer needs. The role of logistics professionals in the next phase is far from over: now more than ever we need them to accompany us in the next delicate passages of the return to normal, or at least the new version of it. To find out how the Logistics Platform and Solutions can help, contact us at