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COMMUNITY MANAGEMENT

To manage relationship and daily activities in online communities.

FOCUS ON: Servizi,

Community management activity is about supervising the relationships between community members from actionable and strategic point of view. 
Editorial and organizational management are linked to analytics monitoring, reporting, feedback collection and content moderation activities. 

WHAT WE DO:

  • Network activities management
    • Definition of style and language
      • Content monitoring and moderation
        • Suppliers management
        • Governance, Policy, Netiquette
        • Feedback and reporting
        • First level help desk
        • Crisis management