The project methodology used in the design and implementation of solutions for the logistics chain is without doubt one of the key strengths of Logistics Reply and of all the Group companies. The purpose is to accompany the customer through the selection phase, as well as in the management phase relating to changes due to the introduction of new solutions, and in the evolutionary development phase which consequently emerges.
The field training programme, focused on the advanced use of the SideUp Reply™ solutions selected by a specific customer, consists of two sessions: a
theoretical classroom session and on the job session in the warehouse.
The classroom session provides:
The on the job session involves the use of the system in the field by users as part of real-world scenarios with the support of our professional trainers.
To better meet customer requirements, two training levels are available:
A fully customised training plan can be defined, based on the specific needs of the customer.
Once the training has been completed, the launch assistance phase begins: The SideUp Reply™ team remains in the field, for the number of days requested and agreed upon with the customer, available to support operators throughout the final learning phase in which the system becomes the centre of attention.
The remote assistance service covers all support and correction activities relating to malfunctions of the SideUp Reply™ system. The service cost is included in the monthly fee, and can be customised to individual needs.
The service, managed through a ticketing system, provides a basic configuration structured as follows:
The level of service guaranteed by the basic configuration can be varied month-to-month by subscribing to optional services, according to the specific needs of the customer company.
The remote assistance service also follows the SideUp Reply™ philosophy: the customer has the option to pay for the highest level of support only when their business requires it – for example during months of seasonal high activity, or annual periods of high inventory.
ISupport in the analysis and development of new business requirements aims to give continuity to the growth of the selected system – allowing our customers to customise the Software as a Service solution at any time, with releases available quickly and seamlessly. Each system has its own test environment, through which future production releases are validated.
Evolutionary support, by contrast, refers to: