Rethinking Testing: Role-Based Learning, DORA-Compliant, and Practically Implemented
Fincon Reply has developed a role-based testing programme for DEVK that aligns knowledge levels, integrates regulatory requirements, and early embeds quality assurance in the development process.
The Scenario
Uniform Testing Standards via ISTQB Certification
ISTQB certification provides the foundation for agile test management while establishing a recognised testing standard for software implementations. Following this predominantly theoretical certification, further training and development activities are required — particularly within the context of a practical, insurance-specific testing environment.
This approach ensures a consistent knowledge base across testers and developers, raises awareness of regulatory requirements, and promotes a shared vocabulary. The design and rollout of a modular training series —including the onboarding of test trainers — was central to this pilot project delivered at DEVK.
)
)
The Challenge
Aligning Testing Processes with Internal Standards
A variety of factors must be taken into account when refining testing processes. Continuous regulatory developments, such as DORA, must be embedded within an agile process landscape. Diverging knowledge levels among testers and developers need to be harmonised, and an effective onboarding strategy for new test managers must be devised.
The overarching aim of all measures was to consistently align content with DEVK’s internal testing processes and operational guidelines.
The implementation
Structured Learning Path for Testers and Developers
The training series was developed as a modular system, allowing for flexible entry points tailored to both developers and testers. The content ranged from foundational testing strategies to specific tools, techniques, and regulatory knowledge — all structured along a continuous learning path. Key topics included:
Introduction to test concepts, test plans, and test protocols
Use of the ARI process to implement requirements
Derivation and creation of test cases based on functional and regulatory requirements
Understanding and application of coverage levels
Documentation of conducted tests and use of ad-hoc tests
Conveying the difference between error prevention and error detection
Risk-based approach as the foundation for efficient testing decisions
Standard training sessions were often too theoretical for us. With the new modular training series, we finally have a format tailored to our daily operations — clear, practical, and aligned with where we are in our projects. We’re always happy to collaborate on follow-up initiatives with the testing experts at Fincon Reply!
Christoph Kürz
Deputy Head of Life Insurance, DEVK
The result
Unified Testing Methodology via Modular Training
A modular training programme for testers and developers has now been implemented. The content is role-specific and practically oriented, with a focus on establishing a unified testing methodology, comprehensive documentation, and regulatory compliance.
The DEVK insurance companies are a mutual insurance association based in Cologne and are among the traditional German insurance companies. As a customer-oriented provider, it protects individuals, families, and small to medium-sized enterprises throughout Germany. Its product portfolio includes the complete spectrum of modern insurance and retirement solutions – from car, liability, household, and accident insurance to life, pension, and disability products, as well as property and commercial insurance. Consultation and service are provided in person on-site, through a dense distribution network of offices and agencies, by phone, and digitally via online and mobile offerings. As a mutual association, DEVK places the well-being of its members and customers at the center: surpluses are reinvested into attractive benefits, fair conditions, and sustainable investments. Through social engagement, responsible business practices, and a values-oriented corporate culture, DEVK contributes to the social and economic development of its regions – reliably, collaboratively, and grounded.
Fincon Reply is a business and IT consultancy specializing in the financial services industry. Fincon Reply proactively advises banks, the Sparkassen Financial Group, the German Cooperative Financial Group and insurance companies as well as their suppliers on their digital transformation. The company provides on-site support with specialised teams of consultants and developers and delivers turnkey solutions.