Creating customer experiences is an important driver in sales and marketing, especially in the consumer goods industry. Only those who position a brand or a product as an experience for their customers will create long term loyalty and make customers into advocates of their own products among their friends and on the well-known social media platforms.
On the part of a company, there are many ways to design a customer experience and support it in terms of processes. 4brands Reply supports the development and implementation of innovative solutions based on many years of experience in process and IT consulting.
Sales Excellence describes the consistent achievement of your key growth targets through strategic, overarching initiatives. A wide range of measures are used - from enablement and training to the alignment of the corporate culture and the use of supporting tools. Together, these factors create an environment that builds and supports high-performing salespeople and delivers outstanding sales results.
Perfect Store describes a concept that offers great benefits for all consumer goods companies. The idea is to identify the value that a single branch, store or outlet currently delivers to the company and to derive conclusions and actions to maximize it.
With the help of the Customer Data Platform and Customer Data Cloud, you can combine all first, second and third party data into a holistic customer view. With SAP Marketing Cloud and Emarsys, we recommend two of the leading solutions for B2B as well as B2C marketing. What's more, you can obtain targeted feedback, through surveys with Qualtrics for example.
With SAP Commerce Cloud, you can create exceptional omnichannel buying experiences for your B2B and B2C customers. If you focus primarily on B2C business and D2C, we offer you the optimal solution with SAP Upscale Commerce.
The SAP Service Cloud enables the sustainable management of all service requests in one system. Support can take place via various channels. In combination with the SAP Sales Cloud, this results in seamless interaction with the sales processes and thus holistic customer support. An attractive business portal also enables an intuitive and appealing user experience.
4brands Reply specializes in the consumer goods industry and supports companies in the design of their individual digital transformation processes with innovative IT technologies. 4brands Reply's approach focuses on the consumer with his Customer Journey, which covers the entire value chain of the company. The offer includes process consulting and system integration for the core areas of Customer Experience Management, Revenue Growth Management, management of Demand-driven Supply Chains, Enterprise Management and management of a Digital Data Platform.