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We build Microsoft solutions that your team actually wants to use
Do better with Microsoft Dynamics 365 Customer Engagement (Sales, Customer Service, Marketing), Power Platform, and AI/Agents, and Copilot.
CRM consulting and implementation is at the core of what we do, but our team can help you do so much more.
We partner with you to define and solve your business challenges and create complex yet user-friendly solutions that help you achieve your goals. From simplifying out-of-date processes and maximizing your investment in your tech stack, to elevating how you drive revenue and building modern tools your teams want to use, your success is our focus.
2025 Microsoft Systems Integration Emerging Partner of the Year
WHAT WE DO with microsoft
Inch-wide, mile-deep with Microsoft Dynamics Sales, Service, and Customer Insights, the Power Platform, AI/Agents and Copilot Studio.
We’re obsessed with being the best at what we do, not trying to be everything to everyone.
Where we focus
We operate at the intersection of Microsoft AI Business Processes - Dynamics 365, Power Platform, and Copilot - to help our customers transform the way they work on a daily basis for the better.
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Dynamics 365 Customer Engagement
Microsoft D365 Sales, Customer Service, and Marketing
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Power
PlatformPower Apps, Power Automate, Power BI, and Power Pages
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Copilot and Copilot Studio
AI Strategy, Agent Creation, Agent Customization, Governance
We're your partner in core CRM, data, and business application efforts. We specialize in building solutions across D365 Sales (from business and sales process to salesforce automation), D365 Customer Service (omnichannel, case management, and Contact Center), and D365 Marketing (Customer Insights Journeys).
Our team is here to help you replace third party/homegrown tools or manual processes with low code solutions. We can help you modernize your tech stack with full suite of Microsoft Power Platform products as standalone projects, or as extensions of your D365 Customer Engagement projects.
Whether you are at the start of your AI journey and need help with strategy and use case ideation, or if you're well on your way and looking for Agent Creation, Customization, Audits, or input on governance and security - we're here to help you build AI/Agent solutions that drive value and make an impact.
OUR SERVICES
CRM implementation services
Whether we support you on a specific, stand-alone project, or play an ongoing collaborative role in your long-term strategy, we bring our expertise and A-Team to every engagement.
From discovery to proof of concepts, platform assessments to health assessments, new implementations to rescue projects, migrations to ongoing support, change management and training - we can do it all.
HOW WE DO IT
The Root16 Reply way.
Whether you’re struggling with your current partner and are looking to make a change or are brand new to working with implementation partners, here are some highlights of how we work and how it helps you and your project.
Expertise without the overhead
We pride ourselves on punching above our weight. Work with us to get the expertise found in big consulting without the bloat, overhead, and red tape.
Agile and efficient
At Root16 Reply we are a boutique shop, not a big ship. People choose to work with us because we’re able to deliver value quickly and make an instant impact.
Bring the A-Team
We’re nothing without our people. We’re committed to building a one-of-a-kind workplace that attracts (and keeps) the highest quality talent.
100% on-shore
Offshore models work for lots of people, but not for us. Our team is 100% located in the United States out of our Chicago office or remote across the country.
Contacts
ADDRESS
200 W Adams St., Suite 420, Chicago, IL 60606
PHONE
872.242.7806
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