„The Macros eWorkplace convinced us by the complete workflow-supporting mailbox and the e-file solution with distribution guidelines. Moreover, the team impressed us by its technical expertise and project experience..."
More than almost any other manufacturer, Macros Reply has committed itself to the task of using Macros eWorkplace to support the entire process – from omnichannel input to outbox. Via this “closed loop” approach, all stages of customer communication and procedural processing are optimised in their entirety.
The components of the ECMSuite at a glance
The first step to efficient processing lies in the intelligent distribution of the incoming post. Macros Reply's flexible combination of input management modules allow you to optimise each relevant step of incoming mail processing.
With Macros Reply products, you are selecting sleek and modern archiving products. As archive-independent software, we link the archive or storage system of your choice and enable in-depth work with the filed documents and metadata.
Macros Reply's tools for output management offer a lot of potential for streamlining processes and a customer-oriented approach. Targeted customer correspondence – fast and personal – is an important building block for high customer satisfaction. At the same time, significant potential for the streamlining of processes and the avoidance of media breaks and system changes are integral parts of professional text and output management.
Automate the handling of your business processes with
Macros eWorkplace: as a fully automated
dark processing without any assistance of a case handler or as a
"grey processing", processed by a case handler but partially automatically in selected stages of the working cycle.
The power is in the data. We help you to take advantage of your data corpus. Whether with monitoring tools or the application of the latest big data tools: with Macros Reply, you can monitor your data corpus, simulate use cases or take advantage of semantic search mechanisms.