Stefan Hackl, Head of Claims Service, Helvetia Austria
Simple manual processes tie up many resources. Macros Reply has automated these for Helvetia Austria with Robotic Process Automation (RPA). Thanks to a solution with UiPath, customers now also benefit from faster responses.
Discover our clients relying on Macros Reply products and solutions:Barmenia Versicherung • Baloise Gruppe • BHW/Postbank • Condor Versicherung/R+V • Helvetia Versicherungen • Landesamt für Finanzen Bayern • L-Bank • Merkur Versicherung • Münchener Verein • Rheinland Versicherung • VR Leasing • WWK Versicherungen
Since the middle of 2016, applications for subsidies in case of sickness and other situations for public officers in Bavaria are being processed completely digitally. This process is based on PublicSuite by Macros Reply which in turn is based on Macros eWorkplace. A well-prepared tender, state-wide project coordination and active change management were the success factors for this complex digitisation project.
Robotic Process Automation (RPA) automates manual processes - but humans and machines must be able to work smoothly hand in hand. Macros Reply introduced a solution from UiPath at the insurance company Gothaer. A hybrid approach ensured that employees and bots work together in a meaningful way, ensuring compliance rules are adhered to.
WWK Versicherungen successfully introduced new standards using the workflow and industry specialists at
Macros Reply. The changeover opened up a range of additional efficiency-increasing methods to the insurance company.
The electronic inbox, which can be configured flexibly, significantly reduces lead times.
It really stands out, especially due to the fact that it enables the departments themselves to determine how their distribution policies are set and changed. The
Macros Reply solution will be rolled out gradually across the Münchener Verein group of companies.
Austria’s Helvetia Versicherungen AG has comprehensively digitised its departmental processing with the help of
Whether post, fax or email – upstream scanning of post, electronic files and inboxes allows identical processing, regardless of the medium.
With the new actions and e-dossier system implemented by
Macros Reply and an extensive re-organization,
Baloise Versicherungen has significantly increased efficiency, provides greater customer and service orientation, and shorter processing times.
Coordinated collaboration between several administrators presents immense rationalization potential. To do so, a dossier with the appropriate documents must be reliably transferred from one workspace to the next or entered into the hold dossier. Macros in-box and e-dossier Manager provided employees at L-Bank with an extensive spectrum of features for efficient processing.