Best Practice

Transforming field assistance with AI

We support companies with our experience in managing field service support through the use of the Microsoft Dynamics 365 Field Service solution, designed to manage the entire lifecycle of activities, from planning to billing.

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The intelligent proactive service

Reach a new level of productivity and improve the support service offered by adopting a proactive and predictive approach that allows customers a personalized experience and enhances team productivity and collaboration by integrating mobility and artificial intelligence features.

The Client

Customize the self-service experience

The coordinator

Assign the appropriate resources

THE TECHNICIAN

Make work more collaborative

the manager

Monitor the service activities

Copilot in action!

Discover how Microsoft Copilot optimizes field service by making the team more efficient and collaborative:

  • Simplifies work order management

  • Optimizes resource planning

  • Improves communication with customers

  • Suggests next steps with intelligent summaries

Rely on our experience.

Book a consultation, we will evaluate together how to improve the management of field service support.

Our best practices

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