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Databricks Data + AI Summit 2026: San Francisco
Cluster Reply joins the 2026 edition in San Francisco to showcase the development and adoption of AI-native solutions at an enterprise scale, focusing on real cases that boost innovation, governance, and business results.
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A global conference to explore the convergence of data and AI and the future of intelligent data‑driven apps and agents
The Databricks Data + AI Summit is one of the most relevant events for the Data & AI community, bringing together innovators, technology experts, and business leaders to explore the future of analytics, artificial intelligence, and data platforms.
Use Cases. Demos. Strategies.
Our participation
Cluster Reply takes part in the Summit with a session created together with Bludigit, IT Company of Italgas, to share a concrete case of transforming customer service processes through artificial intelligence.
Our speech shows how to evolve a traditional contact center model towards a paradigm based on conversational AI, capable of handling complex interactions in a natural, scalable, and data-driven way.
Speech
June 18, 2026
How to agentify contact center at enterprise scale
In high-volume, complex environments, traditional IVR contact centers struggle to deliver efficiency, flexibility, and a strong user experience..
In this case, the introduction of a Databricks-based conversational AI solution overcame these limitations, enabling natural language interactions, secure data access, and intelligent communication flow management.
The results show a clear improvement in operational performance and service quality, demonstrating the tangible value of AI in core business processes.
You can discover how to:
design and industrialize conversational AI solutions in enterprise contexts
enable real-time voice interactions supported by data and business knowledge
use Databricks as a unified platform for orchestration, governance, and monitoring
build a governed knowledge layer to support GenAI use cases
define clear and measurable KPIs to assess business impact
Speaker: Nicola Giorcelli, Data & AI Senior Consultant of Cluster Reply, and Serena Delli, Head of Data & AI Engineering & Architecture of Bludigit.
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Empowering business through AI and Data
Leverage data and artificial intelligence to optimize costs, make processes more efficient, and gain advanced insights.
Schedule a meeting with us!