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Data & AI Innovation Day: Real use cases with Cluster Reply using Databricks
An afternoon hosted by Cluster Reply in collaboration with Databricks, focused on exploring the role of Data Intelligence and Artificial Intelligence in the evolution of modern data platforms.
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Databricks unifies data, governance, and AI in a single platform
The event provides a practical overview of how Databricks helps organizations manage, govern, and unlock the value of their data, laying the foundation for the adoption of advanced AI and analytics solutions.
Through customer success stories, live demonstrations, and real-world use cases, we will showcase how Databricks enables organizations to accelerate innovation, strengthen data governance, and unlock new business opportunities by leveraging the latest AI technologies.
Data Intelligence in the Age of AI
The opening session focusses on the partnership between Cluster Reply and Databricks, providing an overview of the key challenges and opportunities driving data-driven transformation across organizations.
This is followed by the presentation of a real-world project developed together with Italgas, showcasing how conversational AI can replace traditional IVR systems, significantly enhancing the user experience while improving the efficiency of customer interaction processes.
The agenda also features a dedicated session on the latest approaches to organizing and leveraging shared enterprise knowledge, through a solution developed with Danieli that demonstrates how Multi-Agent AI architectures can be implemented on the Databricks platform.
Finally, attendees gain an overview of the most significant announcements from the Databricks Data + AI Summit, followed by a networking session to share ideas with peers and industry experts.
AGENDA
SEPTEMBER 16, 2026
2:30 PM – 3:00 PM | Welcome & Registration
3:00 PM – 3:15 PM | Opening Session
Introduction & Objectives
3:15 PM – 4:00 PM | Customer Use Case
Replacing IVR with Conversational AI [Cluster Reply + Italgas]
4:00 PM – 4:15 PM | Coffee Break
4:15 PM – 5:00 PM | Innovation Lab
Multi-Agent AI on Databricks: Building a Living and Shared Enterprise Ontology [Cluster Reply + Danieli]
5:00 PM – 6:00 PM | Databricks Data + AI Summit Highlights
Key innovations and technology updates unveiled at the latest Databricks Data + AI Summit.
6:00 PM – 6:30 PM | Networking Aperitif
An opportunity to connect and exchange insights with speakers, customers, and industry experts.
Turn Data and Artificial Intelligence into a competitive advantage with Databricks
Databricks unifies data engineering, analytics, governance, and artificial intelligence within a single integrated platform, enabling organizations to accelerate innovation and unlock new value from their data.
Join us to explore real-world use cases, discover the latest platform innovations, and engage with organizations that are already successfully adopting next-generation Data & AI solutions.
Please complete the registration form and secure your place today.