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AI Week 2026

Cluster Reply confirms its participation in AI Week, the premier event fully dedicated to artificial intelligence, bringing forward successful use cases designed to drive business competitiveness.

Info

May 19 – 20, 2026

Rho Fiera, Milan

Italian, English

The future of AI comes to life in Milan

More than just a conference, AI WEEK is a hub for networking, collaboration, and discovery, where ideas become strategies and innovation turns into action.

Two immersive days designed for managers, entrepreneurs, and professionals eager to discover how AI is transforming industries, accelerating innovation, and unlocking new competitive advantages. An unmissable opportunity to experience the full potential of AI through real-world use cases and expert insights.

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Our contribution

Cluster Reply plays a leading role in this 2026 edition, with exclusive sessions rich in practical insights, showcasing real-world applications, strategies, and new opportunities enabled by Artificial Intelligence.

We present the new phase of AI: a decisive shift from isolated initiatives to structured, scalable, and fully integrated models across the entire organization.

20th may - 11:30 am | main stage

Unipol: When AI moves beyond experimentation and becomes a fully integrated system

In collaboration with Unipol, we explore how AI can be designed as a shared operating model, built on a single platform, a common language and reusable resources. This approach helps organisations move beyond fragmented initiatives and adopt a consistent, governed model—turning AI into a repeatable, integrated capability.

Speaker: Vincenzo Merlo - Cluster Reply, Partner.

Speaker: Luca Nardone - Unipol.

Our vertical sessions

Cluster Reply's experts present cutting-edge services that showcase artificial intelligence applied in many areas.

20TH may - 11:45 AM | stage 5

Reinventing Insurance Service Operations with Agentic AI and Intelligent Orchestration

We present an Agentic AI–powered Contact Center model for the insurance industry that transforms customer service into an integrated and scalable operating model. By combining intelligent agents, LLM orchestration, and seamless integration with core systems, the solution automates standard interactions while augmenting human operators in complex scenarios—improving productivity, service quality, and delivering measurable efficiency gains with 24/7 service continuity.

Speaker: Arcangelo Esposito - Cluster Reply, Associate Partner
Speaker: Sergio Gentile - Cluster Reply, Manager.

20TH MAY - 12:15 AM | STAGE 3

From Zero to an AI Agent in 20 Minutes: MCP, Knowledge Bases, and Enterprise Scale

The Model Context Protocol (MCP)—the open-source standard promoted by Anthropic and adopted by OpenAI, Google, and Microsoft—is transforming the way AI agents access external data and tools. In this session, we demonstrate how to design and implement an AI agent capable of querying a knowledge base and external data sources via MCP, using Cluster Reply’s accelerator built on Microsoft Foundry, which enables the orchestration of information across multiple sources. The focus is not only on how the agent works, but also on how to bring this architecture to an enterprise level, exploring concepts such as the AI Landing Zone and AI Gateway to ensure governance, security, and scalability. A practical starting point for organizations evaluating the transition of AI into production.

Speaker: Fabio Caiulo - Cluster Reply, Cloud AI Engineer.

20TH MAY - 4:45 PM | STAGE 1

ERP Evolution: the sunset of passive systems, the dawn of autonomous ERPs

We present an innovative AI-powered ERP approach based on Microsoft technologies and intelligent agents, designed to transform traditional business processes into autonomous and efficient workflows. By leveraging Microsoft Copilot, Dynamics 365, and Cluster Reply AI Agents, organizations can automate operations, improve data quality, reduce manual effort, and enhance collaboration across finance, supply chain, procurement, and customer service processes.

Speaker: Roberto Artuso - Cluster Reply, Associate Partner.
Speaker: Alessio Disarò - Cluster Reply, Manager.

19th - 20th may

Reply Cloud Management Platform BOOTH

Visit us to discover how to apply AI to the FinOps process and reverse the trend — from granular visibility into AI workload spending, to automated optimizations across public cloud platforms (AWS, Azure, GCP), all the way to proactive budget governance. We will share the methodologies and tools we use with our clients to achieve significant cost savings.

Francesco Semeraro - Cluster Reply, Manager, AI Cloud Architect; Andrea Guarnore - Cluster Reply, Software Developer.

Reply Cloud Management Platform

Ticket

Do you want to discover how to automate your organization's processes with AI and Generative AI?
You will be able to meet us at the Rho Fiera in Milan, both at the our booths and speeches.
Buy your ticket today and get ready to explore the future of AI with industry leaders and prominent innovators!

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