Agentic Field Service Connect: platform, processes & real use-cases

Field service management involves coordinating distributed assets, interventions in the field, and mobile resources, in contexts regulated by stringent SLAs.

Data, automation, and artificial intelligence support the planning, execution, and monitoring activities of the service in an integrated manner, assisting dispatchers, technicians, and operational managers in decision-making and operations management.

During the event, Microsoft and Cluster Reply will analyze tools and application scenarios related to the use of intelligent agents in Field Service, delving into their role in operational processes, the activities that can be automated or supported, and the evolution towards increasingly agent-first operational models, up to the real case presented by MAIRE which demonstrates the application of these solutions in its operational processes.