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More impact in FMCG marketing with the composable CDP
The GDPR-compliant composable Customer Data Platform enables FMCG brands to have impactful interactions throughout the entire Customer Journey
The Challenge
In the context of fast-moving consumer goods that are frequently purchased and repurchased, an individual and consistent customer approach across all channels is essential today. Only personalized communication that addresses the needs and preferences of customers creates relevance, strengthens customer loyalty, and increases purchase readiness. However, customer data necessary for this is often collected at a variety of touchpoints – from websites and social media to CRM systems and campaigns. These data silos hinder a holistic view of customers and slow down marketing decisions.
The solution
Our composable Customer Data Platform (cCDP)
Our flexible, scalable composable CDP consolidates all relevant customer data in compliance with GDPR in one central location – regardless of the data source or existing systems. It can be seamlessly integrated into existing marketing architectures without the need to replace current tools. Based on proven cloud technologies like Azure, Databricks, or Google Cloud, the platform connects marketing automation tools (e.g., SAP Emarsys, HubSpot) and customer identity & access management systems (e.g., SAP Customer Data Cloud).
This creates a unified, actionable customer profile that enables personalized campaigns and dynamic segmentations along the customer journey. Through comprehensive data integration, marketing teams gain flexibility in defining customer segments. Whether geographic characteristics, user behavior, or B2B2C contexts – the platform supports both segmentation and targeted activation with data-driven recommendations.
With 4brands Reply for a 360-degree customer view
To ensure that the introduction of the composable CDP proceeds smoothly and purposefully, we rely on a structured process that optimally connects marketing goals and technical integration:
Analysis & Goal Definition
Joint identification of relevant data sources and prioritization of specific marketing goals – such as personalized contests or reactivation of inactive customers.
Integration of the cCDP
Structure and integration of the platform into the existing IT environment with a focus on data consolidation and customer profile linking.
Data Modeling
Processing raw data into linked customer profiles and actionable target groups.
System connection
API-based integration with CRM, campaign management, CIAM, and reporting tools.
Training & Rollout
Support for the marketing teams in the application and implementation of initial data-driven campaigns.
Continuous Optimization
Further development of the cCDP according to new requirements and use cases.
The result
More performance in marketing
The composable CDP creates a central, GDPR-compliant data foundation, enabling faster campaign launches, more precise audience segmentations, and personalized interactions across websites, newsletters, mobile apps, and social media. This way, brands increase the relevance and measurability of their marketing efforts and secure crucial competitive advantages.
Central and GDPR-compliant consolidation of customer data
Holistic view of target audience behavior
Target groups and segments that can be activated across all channels
Seamless integration into existing systems
Scalable, modular architecture for maximum flexibility and quick results
4brands Reply specializes in the consumer goods industry and supports companies in designing their individual digital transformation processes with innovative IT technologies. The approach of 4brands Reply focuses on the consumer with their customer journey, which the entire value chain of the company is aligned with. The offering includes process consulting and system integration for the key areas of customer experience management, revenue growth management, management of demand-driven supply chains, enterprise management, and management of a digital data platform.