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Who we are

Zest Reply was born with the ambition to help customers deploy Enterprise levels Generative AI Solutions with a focus on Customer Engagement, Compliance Reporting and applications to Software Development. We have a specific interest the adaptation and the continuous follow up of your AI solutions vs the EU regulations. Our ambition is to become your indispensable partner, harnessing AI and innovative work methodologies to empower you to innovate and stay aligned with the evolving market and technology. To achieve this objective, we are leveraging the AI Reply framework and experience in Constrained Chatbots, Retrieval Augmented Generation, LLM-Ops and Source code generation.

GenAI for Risk & Compliance

GenAI for Software Development

GenAI for Operational Efficiency

Article

The Human-Agent Ratio: a new KPI for the age of AI

As artificial intelligence continues to redefine the way we work, a new performance metric is emerging that may become as important as traditional KPIs: the Human-Agent Ratio (HAR), which measures how many AI agents are actively supporting each human employee.
Acknowledgment

GenAI in practice: the good, the bad & the unknown

Reply, a global systems integrator and technology consulting firm, currently employs 300 people in Belgium. In this interview, Laurent Deramaix and Stéphane Dorrekens explain how Reply helps local companies work faster and more efficiently with artificial intelligence.
Article

GenAI: Can it make your compliance and risk functions more effective and cost-efficient?

When WhatsApp launched, its rapid adoption transformed both personal and business communications worldwide. Similarly, Generative AI (GenAI) is expected to follow a similar trajectory, beginning with individual users and spreading through organisational levels. Financial services firms must adapt quickly to this shift, not just to keep pace, but to strategically enhance their compliance and risk functions.
Article

Digital CMP: Harnessing GEN AI for Regulatory Watch & Compliance Monitoring

The enhancement of the legislative framework is strongly affecting the competitiveness of European financial centres. Legal departments face exponential regulatory changes to incorporate into Compliance Monitoring Programmes. To tackle this challenge, consulting firm Reply and a Luxembourg fund management company have partnered to deploy a tailored Generative AI solution to support Compliance Monitoring processes.
Article

Unlocking the power of Generative AI for Financial Services: an introduction

The integration of Generative Artificial Intelligence (GenAI) into financial services marks a transformative phase in the industry. With its ability to analyse massive datasets, generate predictive insights, and automate complex tasks, GenAI is not only enhancing efficiency and personalisation but also revolutionising the way financial institutions operate. This introductory article delves into the convergence of GenAI with financial services and explores its multifaceted impacts.