Microsoft is moving to expand its cloud offering within the UK, through the release of Dynamics 365, with this solution set to be available from its UK data centres alongside Office 365 and Azure.
The software company has stated that this launch makes it the very first worldwide provider of cloud services to be able to offer users a comprehensive cloud via UK data centres. The expansion of its cloud is intended to drive enterprise digital transformation – in other words, enabling enterprises to operate in a seamless fashion and increase productivity, get fresh visions into their business operations and provide customer experiences that are more personalised.
This solution can be accessed from a number of different sites in the UK, with Microsoft UK Dynamics Lead, Chris Rothwell, stating that since Dynamics 365 was launched, Microsoft had helped thousands of enterprises to carry out these digital transformations. He went on to state that this process had taken these companies from business infrastructures that were disconnected and rigid, to ones that are intelligent, modern, and able to link data silos so that the companies can make smart decisions more quickly and provide better service experiences for their customers.
Rothwell concluded by stating that making Dynamics 365 available via the Microsoft data centres in the UK would support organisations as they try to meet the UK market’s particular regulatory and data requirements – such as the legislation called General Data Protection Regulation that is set to come into effect within the next year. Those organisations that are preparing for this to happen, which it will next May, should find that this latest offering from Microsoft not only helps them achieve these necessary requirements, but also provides them with compliance, privacy and security, through the Trusted Cloud principles.
When it comes to Dynamics 365 use cases, Microsoft is drawing attention to the insurance company NFU Mutual, which is deploying the solution to ensure its customer service remains strong. Its CRM and Channels Business Expert, Dion Kalimeris, stated that the company had chosen this product for its CRM platform to enable it to undergo a digital transformation that would make its customer service more personalised, and that it was keen to develop its customer contact options so that they would have improved product access.
He added that: “The new CRM system will make it easier and faster to access customer data and will help us enhance our customer relationships and streamline our business processes. Microsoft will enable us to offer an enriched customer experience.”
Although this is the first time that this product has been available alongside Office 365 and Azure, via the Microsoft data centres in the UK, it has been available through the company’s worldwide cloud infrastructure ever since the end of last year.
Given the immense popularity of products like Office 365, we are sure that organisations will benefit from this latest addition to the Microsoft data centres. To learn how our solutions could benefit your organisation, call WM Reply today.