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AI Pioneers: How Microsoft and SAP shape new Business Processes
Whether in office, trade or industry – Microsoft and SAP are transforming the way we work through AI. In this article, we explore how these two software giants are reinventing business processes with their innovations, highlight real-world examples already in action and reveal how their close collaboration is shaping the future of work.
Companies need to do more than just implement AI technology — they must embed it into their core business processes.
Syskoplan Reply demonstrates how Microsoft and SAP technologies create practical added value.
Microsoft & SAP – a proven collaboration
Microsoft and SAP share a long-standing partnership built on powerful synergies. At its core are Microsoft Azure, providing a comprehensive cloud infrastructure for a wide range of SAP services and Microsoft applications such as Teams and SharePoint, which seamlessly integrate with SAP solutions like SAP S/4HANA and SuccessFactors. The rise of artificial intelligence is now opening up even more opportunities for collaboration between these two global leaders.
AI solutions for all business areas
Microsoft and SAP offer powerful tools such as Copilot, Dynamics 365 Contact Center, Microsoft Fabric and SAP Joule. However, true value emerges only when these technologies are implemented in a context-sensitive way.
Syskoplan Reply provides tailored guidance every step of the journey — analyzing business processes, adapting the tools to each company’s unique reality and ensuring that AI solutions deliver real, measurable impact.
Wondering how AI can create real value in your business? Our experts will show you in a tailored AI Exploration Workshop.
SAP transfers AI benefits into the real world
The focus of AI developments at SAP is the SAP Business AI and the generative AI Copilot Joule. Joule is already embedded in solutions across HR, Finance, Commerce, Sales, Service and Marketing, as well as within the SAP Business Technology Platform (SAP BTP). While often seen merely as a technical foundation, SAP BTP is in fact essential for implementing customized AI extensions and enterprise-level integrations. It provides the key framework for tailored custom development that drives true business impact.
To further strengthen the area of Customer Experience, SAP has developed the SAP CX AI Toolkit – an essential tool for e-commerce and sales. With AI-driven image and text generation, compelling product presentations can be created in no time. Sales teams benefit from AI-powered customer communication that identifies and answers inquiries, as well as from personalized email drafts and conversation guides. Service teams leverage the AI toolkit to detect open issues faster, summarize customer profiles and develop consistent responses and solution paths.
Practical Examples: How SAP AI is transforming everyday business
The following examples illustrate how SAP AI solutions simplify everyday work and make processes more efficient – across Finance, HR, Sales and Procurement.
Custom Solutions Over Off-the-Shelf AI
While AI features are increasingly embedded in standard products, true business value unfolds through tailored solutions. That’s where Syskoplan Reply comes in: we design AI applications that are precisely aligned with your company’s data, processes and strategic goals.
Success factors beyond technology
Often, the context determines the success of an AI solution more than the technology itself: How is it implemented? Are processes well-documented? What about data quality, acceptance and change management? These questions are critical - yet often overlooked in day-to-day operations.
Our AI workshop addresses exactly these challenges: From the very beginning, we ensure that technical and organizational aspects are seamlessly aligned – laying the foundation for a truly sustainable AI rollout.
AI Alliance for the Business Tools
of tomorrow
SAP and Microsoft are planning the integration of Joule and Copilot for Microsoft 365, allowing corporate data from SAP systems to be combined with contextual knowledge from Microsoft 365 – all without switching interfaces. For example, a product manager can identify suitable employees through SAP SuccessFactors, communicate via MS Teams, store insights in SAP S/4HANA Cloud and create presentations or analyses directly in Microsoft 365.
Even tools like SAP Concur and Outlook can be integrated effortlessly, streamlining workflows and boosting productivity. Syskoplan Reply helps companies implement this integration in a practical, results-driven way – so teams can fully harness the combined power of both AI ecosystems and experience immediate benefits in their digital transformation journey.
Take the opportunity and discover the power of SAP AI - fully tailored to your needs.
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Syskoplan Reply specialises in the consulting and implementation of SAP technologies. As a long-standing and multiple award-winning SAP Gold Partner, Syskoplan Reply reliably accompanies companies on their way into the digital future. We focus on the use of SAP solutions as a central platform for the transformation of business processes and customer experiences. With the customised concepts of the experts, companies secure decisive competitive advantages. They benefit from our innovative strength, agility and extensive project experience in a wide range of industries. Syskoplan Reply's portfolio covers all facets of modern SAP architectures.