GLUE REPLY

Glue Reply is a leading UK based Architecture & Analysis Consultancy focused exclusively on optimising IT/business alignment and minimising the cost of business and technology change. Our core propositions help organisations maximise the value from their digital, change and technology investments by helping them define, design, implement and resource best practice.

BRIDGING THE GAP FROM STRATEGY TO REALITY

Glue Reply is at the forefront of digital transformation. We understand that this is not simply about implementing new technology. We recognise that transformation impacts and fundamentally changes an organisations' culture, processes, people, and behaviours.

The scale of the need for business change is unprecedented. From adopting new technologies and digitising process, to integrating operations and meeting new regulations. Glue Reply helps its clients succeed, by supporting them in turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges and advises on the way to deliver meaningful change.

IT Service Management engagements typically seek to address problematic areas around customer satisfaction, process optimisation and downtime among others, resulting in better business to IT alignment and several other tangible and intangible benefits.

BRIDGING THE GAP FROM STRATEGY TO REALITY 0

Demand Management

Case Study

National Health Service

Enabling service excellence through a culture of continuous improvement. Improve the performance of key ITSM processes in order to realise a step change in service performance.

IT Service Management

Brochure

MAXIMISE THE VALUE OF IT SERVICE MANAGEMENT AND MINIMISE THE COST

Customer value is becoming increasingly important in everything an organisation does and both, ITIL and IT4IT, have introduced the concept of value in their latest framework iterations. But how can you maximise value whilst minimising costs?

MAXIMISE THE VALUE OF IT SERVICE MANAGEMENT AND MINIMISE THE COST 0

Lean Strategic Change

Case Study

UK Telco

Delivering industry leading performance through the design and execution of a Leading through Lean Strategic Change programme.

Service Transition

Case Study

International Cruise Operator

Our client developed and procured a number of new applications to transform their booking management activities, and enhance their brand website. By facilitating effective service transition we ensured that the new booking management system was effectively launched on time. 

Lean Strategic Change

Case Study

International Telco

Making it easy for employees to engage with the services they need to do their jobs, whilst making operational performance a priority.

Contract Value Enhancement

Brochure

RETAIN POLE POSITION

We know you need to enhance customer engagement, digitally enable your operations and drive increased quality across your services – all whilst spending less. Glue Reply is an outcomes-focused Strategy & Enterprise Architecture Specialist trusted by public and private sector organisations alike to solve complex problems. We help our clients succeed by turning strategy into tangible solutions and vision into practical outcomes.

RETAIN POLE POSITION 0

Value Enhancement

Case Study

UK LAW ENFORCEMENT

Assuring value and securing execution of a detailed target operating model in UK law enforcement. An explosion of alternative approaches and an absence of effective architectural support led to a number of critical deficiencies in the detail design of our clients target operating model.

Business Change Best Practice

Brochure

Sustainable Cost Reduction

Despite years of cost cutting, the ability to optimise costs remains a relatively immature capability across many organisations. Rather than a planned strategic intervention, most cost reduction initiatives continue to be driven by short term managerial or market needs.

Operational Excellence

Brochure

Operational Excellence

Organisations that combine the right operating model with superior execution are winners - in good times and bad. It is no surprise then that superior execution is becoming an increasingly critical differentiator between those that thrive and merely survive.

Business Change Best Practice

White Paper

Sustaining the Change

In recent months, many organisations have shifted their focus to actively reduce costs to remain competitive or even just stay afloat. In response to the Covid 19 crisis or competitive pressure, we are seeing organisations cut budgets and reduce head count. However, often the impact of these short- term cost reduction decisions reverses over time, creating an even larger cost base as the underlying activities of the organisation have not changed along with the decision to reduce costs.