Glue Reply is at the forefront of digital transformation. We understand that this is not simply about implementing new technology. We recognise that transformation impacts and fundamentally changes an organisations' culture, processes, people, and behaviours.
The scale of the need for business change is unprecedented. From adopting new technologies and digitising process, to integrating operations and meeting new regulations. Glue Reply helps its clients succeed, by supporting them in turning strategy into tangible solutions and vision into practical outcomes. Glue Reply diagnoses the challenges and advises on the way to deliver meaningful change.
IT Service Management engagements typically seek to address problematic areas around customer satisfaction, process optimisation and downtime among others, resulting in better business to IT alignment and several other tangible and intangible benefits.
Enabling service excellence through a culture of continuous improvement. Improve the performance of key ITSM processes in order to
realise a step change in service performance.
Customer value is becoming increasingly important in everything an organisation does and both, ITIL and IT4IT, have introduced the concept of value in their latest framework iterations. But how can you maximise value whilst minimising costs?
Delivering industry leading performance through the design and execution of a Leading through Lean Strategic Change programme.
Our client developed and procured a number of new
applications to transform their booking management
activities, and enhance their brand website. By facilitating effective service transition we ensured that the new booking management system was effectively launched on time.
Making it easy for employees to engage with the services they need to do their jobs, whilst making operational performance a priority.
We know you need to enhance customer engagement, digitally enable your operations and drive increased quality across your services – all whilst spending less. Glue Reply is an outcomes-focused Strategy & Enterprise Architecture Specialist trusted by public and private sector organisations alike to solve complex problems. We help our clients succeed by turning strategy into tangible solutions and vision into practical outcomes.
Assuring value and securing execution of a detailed target operating model in UK law enforcement. An explosion of alternative approaches and an
absence of effective architectural support led
to a number of critical deficiencies in the detail
design of our clients target operating model.
Despite years of cost cutting, the ability to optimise costs remains a relatively immature capability across many organisations. Rather than a planned strategic intervention, most cost reduction initiatives continue to be driven by short term managerial or market needs.
Organisations that combine the right operating model with superior execution are winners - in good times and bad. It is no surprise then that superior execution is becoming an increasingly critical differentiator between those that thrive and merely survive.
In recent months, many organisations have shifted their focus to actively reduce costs to remain competitive or even just stay afloat. In response to the Covid 19 crisis or competitive pressure, we are seeing organisations cut budgets and reduce head count. However, often the impact of these short- term cost reduction decisions reverses over time, creating an even larger cost base as the underlying activities of the organisation have not changed along with the decision to reduce costs.