Automation of ATM administration through AI

Minimise manual interaction in determining the cash requirements of ATMs
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The right amount in the ATM

Cash remains an essential component in the payment behaviour of Germans. However, operating numerous cash dispensers is facing increasing cost pressure in both large cities and rural areas. If too much money remains in an ATM for an extended period, interest rates increase operating costs and contribute to a higher theft risk.

Conversely, an ATM with too little cash can quickly become a nuisance. Therefore, it is crucial to account for special events. National festivals or local Christmas markets can significantly increase the demand for cash at dispensing points.

Include events in the planning

The management of cash stocks for significant events in ATMs is sometimes based on manual planning. This is particularly true for special events that are atypical for the location of the ATM. As a result, the planning process for filling ATMs is prone to errors and involves a high administrative burden for employees.

By using generative AI, our team of experts enables you to:


Automatically determine cash-relevant events and categorise them with regard to location, expected number of visitors, and event type.

Intelligently assign event data to affected cash dispensers.

Integrate cash-relevant events into machine learning processes for cash demand forecasting.

Up to 40% reduction in interest costs

The automated recognition of relevant results by using generative AI has already been implemented as a prototype for a significant number of machines. By integrating the results into time-series forecast models, interest costs could be reduced by 30-40% compared to conventional forecast methods.

Service enhancement and operating cost reduction

There were around 52,000 ATMs in Germany in 2023. However, to maintain the associated service and optimise filling volumes, they will need to be operated more cost-effectively in the future. Artificial intelligence can play a key role in controlling the central variable.

You will benefit from:


Savings in personnel costs for the manual determination of special cash requirements and management of value transportation companies.

Reduction of operational interest costs

Automated updating of all cash-relevant events by merging data from various sources (ATM blasting, construction sites, weather data).

How much cash, in which denomination, is needed for one or a group of cash machines at a particular time?

Our experts will develop a customised concept to answer this question for you. Make an appointment today.
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    Fincon Reply

    Fincon Reply is a business and IT consultancy specializing in the financial services industry. Fincon Reply proactively advises banks, the Sparkassen Finance Group, insurance companies and near-financial companies as well as their suppliers on their digital transformation. The company provides on-site support with specialised teams of consultants and developers and delivers turnkey solutions.