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Miscusi: Integrated ERP and Retail to improve Customer Experience
Cluster Reply, in collaboration with LS Retail, has created a tailor-made solution for quick adoption and integrated an e-commerce platform, allowing bookings, orders, and payments via mobile.
Knowing how to innovate while respecting tradition
Retail: the key factor in digital evolution.
To best respond to the growing market demand, Miscusi needed a scalable and integrated system to improve customer interaction and operational efficiency. The goal was to speed up and facilitate order collection, making customers self-sufficient in the process.
Cluster Reply took on the challenge by focusing on Miscusi's objectives and integrated the Microsoft Dynamics 365 Business Central and LS Central from LS Retail. The new system allows for the optimization of operations, financial management, and inventory, ensuring greater flexibility and operational efficiency, as well as significantly improving the customer experience.
Cluster Reply and LS Retail guided Miscusi through the process, ensuring rapid adoption and a positive impact on business operations.
The results
Cluster Reply has integrated an e-commerce platform, allowing bookings, orders, and payments via mobile. New tools, such as kiosks for order customization and QR codes to order directly from the table, have made the customer experience smoother and more autonomous.
The implemented solution has led to a significant improvement in overall efficiency: positive customer feedback, improved accounting processes, and simplified inventory management.
Our collaboration
We offer a personal, transparent, and simple shopping experience.
Cluster Reply and LS Retail have been offering customers in the Retail & Hospitality sector innovative and customized solutions aimed at improving operational efficiency and customer experience.
Cluster Reply is the only Italian partner that has reached the level of Diamond Partner of LS Retail.
A successful customer journey
"With the LS Retail and Microsoft platforms, and the capabilities of Cluster Reply, we have significantly enhanced our customers' digital engagement, improving inventory management and personalizing the customer experience."
Marco Garoglio, CTO of Miscusi
Miscusi
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Miscusi opened its first restaurant in 2017, establishing itself as the first Italian restaurant brand entirely dedicated to pasta. Their focus on the quality of raw materials, the simplicity of culinary proposals from Italian tradition, along with the family-friendly and welcoming atmosphere of their stores, will guide Miscusi to quickly become a leader in the sector. With a focus on biodiversity and a commitment to environmental sustainability, Miscusi also prioritizes social responsibility in its restaurant model. Furthermore, its successful strategy lies in constant investment in innovative solutions to secure a leading position within the culinary landscape.
LS Retail
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With over 30 years of experience in enterprise software development, LS Retail positions itself as a global brand of excellence. A world leader in providing innovative solutions for retail and hospitality, the company dedicates its passion to transforming customer experiences, constantly staying at the forefront of digital evolution. LS Retail serves over 110,000 retailers in 156 countries, proudly providing cutting-edge, end-to-end solutions that are adaptable to the needs of businesses of all sizes.
Cluster Reply
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Cluster Reply is the Reply group company specialized in consulting and system integration services based on Microsoft technologies. The company is focused on innovation and supports the evolution of the Microsoft offering in all application areas.