Best Practice

Issue management platform in automotive

We leverage the capabilities and functionalities of Microsoft Power Platform and with Microsoft Teams as a Platform, to promote and accelerate communications.

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A complete solution

From the identification of the issue that emerged during product development, through its management, to complete resolution, all in a structured manner, leveraging the capabilities and functionalities of Microsoft Power Platform, and using Microsoft Teams as a Platform to promote and accelerate communications.

  • Quickly identify and monitor: provide key stakeholders in the product development process (field testers, engineers, project managers, and quality managers) with a smart and easy tool to collect Issues.

  • Manage the resolution process: have a back-office tool to guide the team through the stages of Problem Solving following the 8D methodology, with approval milestones between each step of the process.

  • Collaborate with the resolution team: have a single platform where all stakeholders have a centralized view of the ongoing issues being resolved.

  • Collect the Issues easily and quickly thanks to a Canvas Power App that allows not only the uploading of images and videos but also the use of an OCR system for recognizing important information from uploaded photos and a quick categorization of the Issue.

  • Manage all the steps of the quality process through a Model Driven Power App that adheres to the steps defined by the 8D methodology, using the ideal approval process for the business context.

  • Promote and accelerate communications within the Problem Solving team and externally with all stakeholders involved in the product development phase using Teams as a Platform.

  • Improved issue collection process because stakeholders are equipped with an easy-to-use tool for quick and structured data collection of the issue.

  • Process management for resolution through a modern, dynamic, and scalable back-end tool that orchestrates responsibility across the 8 steps outlined in the 8D methodology and tracks all necessary information for resolution.

  • Collaboration and commitment from all stakeholders informed of significant updates on issues through dedicated channels on Teams as a Platform, the same business tool already used for their daily activities.

Optimize Production Issue Management

The Issue Management Platform solution allows for timely intervention in the management of issues identified during the production phase of a product, with the aim of improving this delicate business process. Contact us for more information!