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Digital contact center

Centralize communication channels, integrate CRM processes, and leverage AI to increase agent productivity and enhance customer experiences.

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Revolutionize your contact center

Forget the traditional Contact Center characterized by fragmented solutions and open the doors to a centralized platform that can significantly improve operational efficiency, reduce costs, and simplify the experience for both agents and customers.
We put our expertise at your service for the integration of Microsoft Dynamics 365 Contact Center.

From voice services to bots, from integrated reporting to the complete inclusion of customer data in CRM system processes, to reduce costs, place the customer at the center of the experience, and improve agent operations.

Artificial intelligence plays a key role in optimizing agents' activities, bringing significant improvements to overall productivity and customer satisfaction.

Flexible solution that precisely adapts to the specific needs of each operational context. Additionally, thanks to the low-code approach, it has the ability to quickly integrate with third parties.

Complete and omnichannel connection with customers. From voice communication to interaction via chat, email, social media, and many other options, the solution easily adapts to customer preferences.

The platform provides a versatile CCaaS solution, usable in standalone mode, without the Microsoft Dynamics Customer Service component, and easily integrable with advanced CRMs like Salesforce and ServiceNow.

The intelligence that maximizes the potential of the solution

Microsoft Copilot

Optimize the interaction between the agent and the customer, speeding up processes, reducing errors, and improving operational efficiency: summarizing conversations, managing cases, answering questions, and drafting emails.

Conversational AI

Use conversational AI, including chatbots and Interactive Voice Response (IVR), also in natural language, based on Nuance technology, to automate self-service tasks, achieving a more intuitive interaction with customers.

Sentiment analysis

Carefully monitor customer satisfaction and emotions during a conversation, promptly notifying both the supervisor and the agent in case of changes in the customer's sentiment.

Unified Routing

Optimize routing by considering the skills and commitment of agents, crucial for enhancing service efficiency, ensuring that tasks are assigned to the most suitable team members.

Reporting

Reporting capabilities, including case categorization and conversations, are essential for monitoring service performance, identifying new trends, and preventing issues.

Offer engaging experiences

Do you want to have more channels available to interact with your customers? Do you want to simplify your agents' work with collaboration and support tools? Do you want to reduce costs by using a single platform?

Contact us today for more information and to discover how we can help you.

Our CRM solutions

Discover some of the completed projects and explore our offerings to find the one that best suits your needs.

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