Internal Inspection Support

SUMMARY
Avantage Reply assisted a Luxembourg-based universal bank in responding to an urgent and exceptional request, requiring a certain amount of information to be obtained on all the banking relationships concerning certain customers for a given period of time. The proposed team had implemented a methodology to transcribe all the necessary and expected data to be collected as well as provided material support in understanding and application of the process utilised.

CUSTOMER GOALS
The client had to provide a response to a specific and urgent request coming from several associations and lawyers in order to obtain information concerning their banking relationships with certain types of customers during a given period of time. 

CHALLENGES
Several challengers were encountered during this project. In particular, this was a one of a kind request with no prior processes existing to retrieve the necessary information. In a short period of time, the team had to develop a new process to gather, interpret and properly communicate the required information. 

SOLUTION
According to this exceptional request, Avantage Reply had proposed a specific methodology and steps in order to address the request, such as:

• Understand and interpret correctly the goal of the project
• Compare ideas and adapt to the changing interpretations
• Learn to use internal tools
• Create a common template to structure the presentation of the data 
• Transcribe the data in a clear and efficient manner
• Create a common methodology to be applied to all the data
• Create a step-by-step user guide showing how to effectively replicate the entire process

CUSTOMER DESCRIPTION
The client is a universal bank providing services in retail banking, private banking, wealth management, institutional banking and corporate banking.