Technology Reply developed for one of Italy's leading direct banks an application for the new processing of files related to positions classified as unlikely to pay in order to offer users of this new application a service more in line with project requirements.
The application introduced a new practice processing workflow, allowing operators exemplification in the process of evaluating the customer's position.
Migration to this new application also enabled the following functionality:
Based on a so-called "processing skill" associated with a specific practice status the operator will be able to perform a certain set of actions on the practices:
Technology Reply oversaw all implementation aspects of the project, from the implementation of the new workflow using service-oriented architecture, to its integration with all external supply chain services, to post go-live support. It also continues to follow up on the evolutionary aspects in order to incorporate the new functionalities required by the groups involved.
The project enabled the integration of process steps within a broader application used by the headquarters office leveraging technologies such as JEE, Hibernate, Spring, Oracle SOA, ETL, and Liferay to build the backend, frontend, and etl and monitoring process components.
The application is part of a highly integrated context with the other bank systems, and aims to become an important point of reference and access of all the figures foreseen by the banking organization chart for the management of practices associated with positions of unlikely to pay.
Technology Reply, has provided the expertise of experienced teams in Oracle to be able to address the workflow management needs of core applications for business development.
Integrations with Oracle products, to which the main activities of persistence, data management and communication with third-party applications continue to be delegated, also remain key.