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A renowned fashion brand faced the need to migrate from their old ITSM tool to a more efficient and versatile solution. The goal was to improve user experience and optimize IT service management by promoting a new work approach characterized by adaptability, power, and intelligence. Technology Reply, with its certified EasyVista team, was chosen to lead this critical project.
The client’s previous ITSM system could no longer meet the growing demands of the company. A system was needed that was not only more powerful and flexible but also capable of offering a significantly improved user interface. Technology Reply identified EV Service Manager and EV Reach as the ideal solutions to achieve these objectives.
EV Service Manager is a comprehensive and versatile IT service management platform designed to enhance operational efficiency and user experience. It offers a wide range of features, including ITSM process automation, request, incident, and change management, along with an intuitive and easily customizable interface. These characteristics allow organizations to optimize IT operations, reduce problem resolution times, and improve overall productivity.
EV Reach, on the other hand, is a powerful tool for remote control and endpoint management. It enables system administrators to troubleshoot and configure devices remotely, ensuring secure connectivity and quick access. Its advanced scripting capabilities allow for the automation of routine operations, reducing manual workload and minimizing the risk of errors.
Technology Reply supported the client through a project divided into two main phases, each with a specific methodological approach. In the first phase, using a waterfall approach, a robust and stable environment was created. The base environment was configured, existing data imported and initial configurations established, ensuring a solid foundation and accurate migration of critical data.
In the second phase, adopting an agile approach, specific customizations were implemented by actively involving the client's team to quickly respond to their feedback and adapt the solutions to their needs.
Once the project is completed, Technology Reply will not end its relationship with the client. Instead, by being integrated into their database, the Technology Reply team remains available for future requests, customizations, support, and improvements. This approach ensures that the client can continue to benefit from Technology Reply's expertise and support to keep the system always updated and optimized.
It ensures secure and controlled connectivity, protecting remote operations from potential threats.
Le funzionalità di scripting avanzate permettono di automatizzare compiti complessi e ripetitivi, migliorando l'efficienza e riducendo il carico di lavoro manuale.
It provides advanced remote control and endpoint management capabilities, facilitating remote troubleshooting.