The speed of digital transformation, the significant increase in the number and type of applications that facilitate business activities, require promptness and ability in resolving issues that can affect mission critical processes.
In a scenario like that, Technology Reply is able to provide dedicated teams to support the Business Analytics area, for all Business Intelligence activities, ready to take charge and promptly resolve requests with 24/7 support.
One of the fundamental "ingredients" of our Application and Infrastructure Maintenance service is the presence of a team of professionals with technical and functional skills, able to provide assistance in case of need and to support users through the complete management of critical infrastructures.
Our peculiarity is the provision of structured services strongly inspired by ITIL best practices, the use of this methodology allows, in fact, the Technology Reply team to organize activities according to the adoption of highly process-oriented, traceable, repeatable and verifiable operating procedures.
The traditional metrics for controlling the operation of applications through availability, capacity and performance indicators, useful in order to minimize downtime and keep them always efficient, are combined with a support service that allows to improve availability, the ease of use and user interaction with the use of Business Intelligence applications.
Further characterizing factors of Technology Reply, in the provision of maintenance services, are to be found in the ability to offer a high level of technological innovation combined with the high distinctive rate of methodological, technical and functional preparation of its resources.
The Technology Reply team offers vertical support from applications to infrastructure, dealing with maintenance in the world of analytics, through the resolution of a large number of tickets per year, of various types such as requests for operational support, incidents and application deployments.
The proven and in-depth knowledge of the technological capabilities, the full mastery of the processes and application platforms, allow the Technology Reply team to focus on fundamental elements of the service such as continuous improvement, monitoring, resolution of anomalies and proactive preventive maintenance.
The main processes guaranteed for Application and Infrastructure Management are:
The engagement of the team of specialists can take place through the adoption of a trouble ticketing system used for: