Case Study

One Shop for Everything:
B2B Commerce on SAP Commerce Cloud

In collaboration with a globally leading manufacturer of premium household and commercial appliances, Syskoplan Reply developed a new cloud-based B2B shop template that consolidates all B2B e-commerce processes into a single, unified application.

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overview

Challenges in B2B Commerce

The demands on modern B2B commerce platforms are constantly increasing: companies need scalable, integrated systems that both relieve the IT landscape and deliver consistent user experiences. The project with Syskoplan Reply demonstrates how a standardized solution can successfully address these challenges.

scenario & challenge

Starting Point in E-Commerce

The company is globally recognized for its innovative design as well as the quality and durability of its products. In addition, the company primarily relies on an SAP-based IT landscape. However, the existing B2B shop solution offered only limited extensibility, required significant integration effort to connect with surrounding systems, and faced pressure from newer, technologically advanced solutions entering the market. Moreover, the organization was in a transitional phase toward unified use of S/4HANA ERP in the Private Cloud as its leading ERP system.

This led to new requirements for integration and e-commerce processes. On top of that, there were two parallel purchasing channels for devices and spare parts - with separate catalogs, checkouts, and permissions. The result was inconsistent user experiences, longer time-to-market for features and rollouts, and rising total cost of ownership. The company therefore sought a standardized, scalable foundation that could seamlessly integrate into the existing SAP landscape, flexibly accommodate country-specific requirements, and consolidate both devices and spare parts into a high-performance B2B shop.

solution

The Scalable B2B Shop Template

For the template, Syskoplan Reply established SAP Commerce Cloud as the central webshop instance and connected it to the SAP Composable Storefront as the leading frontend. Through integrated order simulations with S/4HANA and the CRM system, the shop provides real-time pricing and availability. Placed orders are reliably replicated into ERP/CRM, supported by CPI as the middleware.

The template offers the following features:

Consolidated Catalog

Devices and spare parts are consolidated into a single catalog, complemented by two optimized checkout processes.

System integration

Integration of the spare parts database and order history for self-service and re-ordering.

Local customization

Support for local requirements and seamless integration into the B2B portal (SSO/navigation).

Real-time information

Prices and availability are provided in real time thanks to integrated order simulations.

Scalable architecture

Enables fast rollouts, extensions, and flexible adaptations to new requirements.

With the implementation, the advantages of the new platform become evident: streamlined processes, consistent user experiences, and fast rollouts across all markets.

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PRIVACY

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

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result

Driving Efficiency and Consistency in Global B2B Commerce

With the new global B2B shop template, the company consolidates the purchasing channels for devices and spare parts onto a single platform. The old shop application has already been replaced by the new template in over 11 markets, with additional countries preparing for go-live.

The highlights at a glance:

Transparency

Consistent prices and availability in real time.

Efficiency

Reduced maintenance effort and greater extensibility for IT.

Agility

Faster rollouts thanks to stable order simulations and ERP/CRM replication.

Globalization

Global harmonization of purchasing channels for devices and spare parts.

User Experience

Consistent and optimized user experiences across all markets

With Syskoplan Reply’s scalable platform, the company can globally streamline B2B commerce processes, rapidly roll out new features, and adapt flexibly to evolving market requirements.

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PRIVACY

I declare that I have read and fully understood the Privacy Notice and I hereby express my consent to the processing of my personal data by Reply SpA for marketing purposes, in particular to receive promotional and commercial communications or information regarding company events or webinars, using automated contact means (e.g. SMS, MMS, fax, email and web applications) or traditional methods (e.g. phone calls and paper mail).

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Syskoplan Reply

Syskoplan Reply specialises in the consulting and implementation of SAP technologies. As a long-standing and multiple award-winning SAP Gold Partner, Syskoplan Reply reliably accompanies companies on their way into the digital future. We focus on the use of SAP solutions as a central platform for the transformation of business processes and customer experiences. With the customised concepts of the experts, companies secure decisive competitive advantages. They benefit from our innovative strength, agility and extensive project experience in a wide range of industries. Syskoplan Reply's portfolio covers all facets of modern SAP architectures.