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Storm Reply at All4Customer
Join Reply and AWS in Paris to discover how Agentic AI is transforming the customer experience with Amazon Connect, through demos and real-world use cases.
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Agentic AI at the service of a orchestrated and efficient customer experience
Join us at stand F73 to discover how Agentic AI is reinventing the customer experience through demos co-created by Reply and AWS, leveraging the power of Amazon Connect.
These demonstrations illustrate the high level of adaptation and customization of services AWS by Reply, as well as their ability to be deployed quickly in complex and large-scale CX environments, while meeting the security, reliability, and scalability requirements of businesses.
AI agents capable of proactively consulting and modifying contract elements, anticipating customer intentions, and triggering up-sell and cross-sell scenarios, up to critical situation assistance, where augmented advisors rely on integrated tools orchestrating data, processes, and actions in real-time. Each demo highlights a seamless orchestration between AI and humans.
From analysis to action: the Agentic CX that transforms performance into results
You will also discover how performance management is natively integrated through Speech Analytics, automated CSAT, and personalized post-contact actions.
Concrete cases illustrating the transition from assisted customer service to an Agentic CX, where Reply transforms AWS innovations into tangible operational results.
Wednesday, March 25th from 3:00 PM to 3:35 PM - room 5
Masterclass: The Power of CX Agentic AI with Reply and Amazon Connect (AWS)
Accompany your contact center advisors and clients with cutting-edge, scalable technologies to enhance your performance. During this workshop, you will discover how Reply and Amazon Connect support you in optimally transforming your contact center operations through AI.
Stand Program
Meet our Amazon Connect and AWS experts to live-test our AI Agent solutions that transform your operations and improve the performance of your contact centers. Discover our agent Stormy who will automatically handle our client's car reservation!
Transform your business with cutting-edge solutions from Storm Reply !
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Storm Reply specializes in the design and implementation of innovative Cloud-based solutions and services. With consolidated expertise in creating and managing Cloud solutions such as Infrastructure as a Service (IaaS), Software as a Service (SaaS), and Platform as a Service (PaaS), Storm Reply supports major companies in Europe and around the world in implementing Cloud-based systems and applications. Storm Reply is an AWS Premier Consulting Partner.