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White Paper

Creating better customer engagement in retail

Many of the customer engagement challenges brands face are common issues with relatively simple solutions. Fortunately, we know how to face down these challenges and ready you to supercharge your customer experience – so you can engage any customer, over any channel, at any time.

Robotic Process Automation

Case Study

Automating back-office to improve efficiency

Sprint Reply, a Reply Group company specialising in Intelligent Process Automation, and e*finance Reply, a Reply Group company specialising in Management Consulting services for Finance Institutions, supported Cattolica Assicurazioni in automating its back-office processes.

Automating back-office to improve efficiency 0

26.09.2021 / Chatbots

Article

Enhance your call centre with Chatbots

In this 4 part series, we explore some of the challenges faced within call / contact centres and how chatbot technology can help alleviate some of these challenges and provide you with additional customer insight and increased customer satisfaction.

Enhance your call centre with Chatbots 0

Chatbots

Service

Integrate your Chatbot with Salesforce and Zendesk

Utilising Twilio Flex, we can integrate your Chatbot with existing systems such as Salesforce or Zendesk.

IPA

Best Practice

BLUEPRINT FOR IPA PROJECT SETUP

Sprint Reply offers IPA solution with focus for the balance between governance & people & technology. When starting an IPA journey, preparation is important and this includes establishing a Centre of Excellence with a solid governance. For this pillar we offer some inspiration in the Blueprint for IPA project setup. Discover more!

BLUEPRINT FOR IPA PROJECT SETUP 0

10.08.2021 / Agile Automation

Article

Agile? Never heard of it.

I highly doubt that's the case for you - as you can see below, the Agile framework has been trending, surpassing the Waterfall model in recent years. Let's put our preconceptions of this buzzword aside and delve deeper on the remarkable synergy between the Agile framework and RPA.

FINANCIAL CRIME

Best Practice

Intelligent Process Automation: Financial Crime Regulation

Incremental financial crime regulation is adding significantly to the costs financial institutions must bear, driving a need for solutions which reduce costs without compromising risk management and regulatory compliance. This is driving heavy investment in technology-enabled controls and compliance processes.

Intelligent Process Automation Financial Crime Regulation 0

Data for business

White Paper

Data Maturity Assessment

In times of disruptive competition and shortening product life cycles, data is the core of any competitive business strategy. Data Reply and Sprint Reply have developed a profound approach for companies to gain control over their own processes, systems and data to establish a data strategy with a focus on economic benefit.

Data Maturity Assessment 0

Best Practice

Integrate your Chatbot with Salesforce and Zendesk

By leveraging the power of the Twilio Flex platform, Sprint Reply can integrate a new or existing chatbot solution with live chat. Through this model, we can capture specific customer information from the automated conversation and pass these key attributes through to your agents within either Salesforce or Zendesk.

Integrate your Chatbot with Salesforce and Zendesk 0

Chatbots

Service

Extend your chatbot across multiple channels with live chat

Chatbot technology has been crucial for helping our customers continue to deliver high quality customer service whilst dealing with common challenges such as increased customer demand, and reduced capacity to manage customer queries.

Extend your chatbot across multiple channels with live chat 0

Customer Care

Research

CUSTOMER SATISFACTION IN THE DIGITAL AGE

Sprint Reply has conducted a study to research the field of Digital Customer Care (DCC) by performing in-depth interviews with digital customer service executives of large German corporations as well as Digital Experience technology suppliers. Furthermore, a technical benchmarking analysis of both B2C web and mobile services has been conducted.

CUSTOMER SATISFACTION IN THE DIGITAL AGE 0

HUMANOID ROBOTS DEVELOPEMENT

Best Practice

Humanoid Robot: Our Experience with Pepper

By combining technology and brand experience, Sprint Reply has transformed Pepper, the robot produced by SoftBank Robotics, into a real social robot, capable of conversing, learning from interactions, reacting to emotions, and being used as a customer engagement tool.

Humanoid Robot Our Experience with Pepper 0

INTELLIGENT CHARACTER RECOGNITION

Best Practice

automating the reading of paper forms

To this day, the insurance, banking and financial sectors continue to make extensive use of paper forms. The new Intelligent Character Recognition technologies make it possible to rethink and automate the management of these documents.

INTELLIGENT PROCESS AUTOMATION

Best Practice

Automating expense reports with intelligent vision

A monotonous and repetitive operation such as entering expense reports can be automated with a simple photo. A practical, real-world application of technology for Intelligent Process Automation.

INTELLIGENT CHARACTER RECOGNITION

Best Practice

Identity validation through documents

For many companies, being able to validate the identity of customers in the shortest possible time is essential to their business. Typically, this is an expensive activity that is often outsourced. Sprint Reply has used a mix of Computer Vision, Neural Networks and Intelligent Character Recognition to address this problem.