Raising the Bar: Delivering Quality and Security Beyond Compliance

When people hear that I work in quality and information security, the reaction is often the same: “That must involve a lot of documentation and audits.”

They’re not wrong, but that’s only part of the story.

For me, quality and security are ultimately about trust. Trust that the systems we build, operate, and support, especially in healthcare, are safe, resilient, and worthy of the responsibility placed on them. That perspective shapes how I approach my role every single day.

Photo: Indu Marimuthu, Quality Consultant at Solidsoft Reply

A Day in the Life of a Quality Consultant

No two days in my role look the same. Some are spent supporting internal audits or preparing for external audits; others focus on training management, reviewing risks, or following up on quality events and CAPAs.

A lot of my time is spent talking to teams, understanding how things work in practice, not just how they’re documented. I also dedicate time to forward-looking quality objectives, particularly around automation and process improvement.

And yes, there are days spent chasing training responses or nudging colleagues to complete Microsoft Forms. It can feel tedious - but in regulated healthcare environments, assurance depends on evidence that people are trained, aware, and accountable. Those small follow-ups play a bigger role than they first appear.

Translating Regulation into Everyday Practice

One of the biggest challenges in quality roles is perception. Validation activities, documentation, and training can sometimes feel like overhead, especially when delivery teams are under pressure.

A large part of my job is acting as a translator. This involves taking regulatory requirements and turning them into something practical, proportionate, and meaningful. I explain why something matters, particularly in the context of patient safety, so quality doesn’t feel like bureaucracy, it feels more purposeful. Quality works best when it’s embedded in how people think and work, rather than imposed from the outside. That’s where I see the most impact.

Passing Audits the Right Way

End of last year, Solidsoft Reply successfully passed our ISO 9001 and ISO 27001 recertification audits with no major findings. While that outcome is something we’re proud of, what mattered more to me was how we achieved it.

We didn’t treat the audit as a one-off exercise. Instead, it reflected what I see every day: quality and security built into processes, decisions, and delivery. Experienced auditors can tell the difference between staged evidence and lived systems - and our feedback confirmed the maturity of our approach.

What stood out most was the shared ownership across the organisation. Leadership sets the direction, embedding quality and security in everything we do. That culture makes a real difference, and it’s something I value deeply.

Governance That Learns, Not Blames

Quality Events and CAPAs aren’t just about fixing things after they go wrong - they’re also preventive. In complex, regulated environments, both approaches are necessary.

What matters is what happens next: understanding root causes, taking action, reviewing effectiveness, and reducing the likelihood of recurrence. Governance, in this sense, is about learning and strengthening the system over time, not punishing mistakes.

Security committees, management reviews, and audits are valuable not as checklists, but for the conversations they enable.

Leveraging Azure and Recognised Frameworks

Being a Microsoft Azure Expert Managed Service Provider gives us a strong foundation. Azure’s built-in security, monitoring, and compliance capabilities support the assurance needed in healthcare environments.

Alongside ISO 9001 and ISO 27001, we align with recognised frameworks like Cyber Essentials, ISPE GAMP, DTAC, DCB0129, and the DSP Toolkit. These aren’t just checklists; they reinforce governance, strengthen controls, and support patient safety and data protection.

Final thoughts

This work comes with responsibility.

Healthcare technology has real-world consequences. That responsibility stays with me in every decision and question I ask.

I enjoy understanding how systems work in practice, and strengthening quality and security in meaningful, practical ways. It’s work that keeps me engaged and genuinely motivated.

Solidsoft Reply is a leading technology company creating award-winning solutions utilising the Microsoft Azure cloud platform. As a globally acclaimed Microsoft AI Cloud Solutions Partner, we specialise in GS1 traceability systems worldwide, crucially ensuring the authenticity, legality, and safety of our customers’ products and services. Serving non-profits, NGOs, healthcare, and the pharmaceutical industries, we deliver technology for positive social impact. Your products, safe in our hands.