Today, Telco Service Providers need to compete in terms of technological and business capacity, in order to guarantee customers an excellent Quality of Experience.
Telco operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on.
How can CSPs stem churn and grow recurring revenues in the face of unyielding competition? One of the best ways is to make customer focus a top priority, trying to reduce management costs at the same time.
Enrich tickets automatically with all the useful information for troubleshooting.
Automate Processes and Actions vs Internal System and Wholesales Systems.
Display all the data information about the Trouble Ticket in a single graphic user interface.