Robotic Process Automation

Net Reply developed a Tool to Integrate Troubleshooting & AutomatioN (TITAN), able to automate customer trouble tickets management.

Automate your Business with TITAN!


Today, Telco Service Providers need to compete in terms of technological and business capacity, in order to guarantee customers an excellent Quality of Experience.

Telco operators are facing unprecedented challenges. The commoditization of voice and data services. Cord-cutting due to over-the-top (OTT) options. Emerging connectivity alternatives such as fixed wireless offered by aggressive newcomers. All threaten the traditional revenue streams communications service providers (CSPs) once thrived on.

How can CSPs stem churn and grow recurring revenues in the face of unyielding competition? One of the best ways is to make customer focus a top priority, trying to reduce management costs at the same time.


Robotic Process Automation (RPA) refers to all the technologies, products and processes involved in the automation of work processes. Main feautures and benefits:
  • Main feautures and benefits:
  • More than 40% of Ticket Automated by RPA
  • Reduction of 95% Ticket Handling Times
  • Guarantee Better Accurancy and Uniform Responses
  • OpEx Reduction
  • Simplified Line Monitoring and Troubleshooting
  • A Single Management Console for: Troubleshooting, Processes Automation Management
  • E2E Processes Monitoring
  • Increased Speed and Productivity
  • Improved Resolution Time
  • Employees focused on problematic ticket


TITAN is the solution to automate customer trouble tickets management and to integrate in one interface the main information collected from various data sources useful for a complete Troubleshooting.

three main features

  • Enrich tickets automatically with all the useful information for troubleshooting.

  • Automate Processes and Actions vs Internal System and Wholesales Systems.

  • Display all the data information about the Trouble Ticket in a single graphic user interface.