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Service

Service

Macros Reply Digital Consulting

Consultation on the Internet of Things, digital strategies and their implementation

FOCUS ON: service,

A simple “translation” of existing processes into a digital form is no longer enough. Quite the opposite. To be able to take advantage of the added value of digitisation, processes must be rethought.

As part of Macros Digital Consulting, we offer you advice on every aspect of your digital strategy. For this, we have put together a team for you which unites experts from throughout the Reply Group. This way, instead of limiting ourselves to the topic of enterprise content management, we expand the field of digitisation possibilities to include the Internet of Things (IoT).

Marcos helps you on your way to Digital Olympus in four steps:

    1. Status: Digital Agenda
  • Review of product, project, organisation, customer base
  • Definition of vision and mission
  • Skills models/capability management
    2. Vision, strategy, development
  • Digital customer experience/journey
  • Digital product portfolio
  • Omni-channel strategy
  • Architecture & specification of digital processes
    3. Roadmap, process simplification
  • Requirements & specification of digital processes
  • Design / Reengineering
  • Digital Roadmap
    4. Digitalisation & transformation
  • Agile methods and training
  • Analytics / predictive
  • Digital underwriting
  • Traffic generation
  • Systemintegration

Additionally, our collaboration with experts from the Relay Group offers you comprehensive knowledge on every aspect of new media and digital services. Take advantage of this accumulated expertise and expand your digital strategy to include topics such as:

  • Artificial intelligence
  • Block Chain
  • Telemedicine
  • Big Data
  • Digital transformation
  • Mobile solutions
  • Design Thinking
  • ...

Contact

Phone: +49 89 411142-400

E-Mail:

RELATED CONTENTS

Portfolio

Macros Reply Project Consulting

Services for everything to do with your ECM/DMS project

Macros Reply sees itself as an equal partner: We know your industry, the processes it is characterised by, we speak your language and take you by the hand during every step of your project.

You get support in each phase of your DMS project – from the setting up of the project, to implementation and realisation, and ultimately the change process and migration.

Macros Reply Project Consulting 0

Macros Service Portal

Service

Service Portal

If you have any questions about the products you use, or in the event of product failure, our service team is available via our Service Portal or via:

E-mail:
Telephone: +49 89 411142-444
(Monday to Friday 9.00 to 12.00 & 13.00 to 17.00)

The Macros Service Portal

Training

Service

Macros Reply trainings makes you an expert

The Macros Reply training program is your chance to become an expert on all of the products, components and technologies that are relevant for your company and your tasks. You yourself choose how intensive your qualifications will be.

You are certain to find a suitable date in our comprehensive training plan.

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