Reporting & Statistics

For the monitoring of your business processes, Macros Reply provides various options:

With Macros eReport, online reports, escalation mechanisms and data monitoring become available to you. These are created and processed within the Macros inbox and filing systems. Both requests and results are shown directly in Macros eWorkplace in the form of hit lists. Traditional application scenarios of Macros eReport are:

• Escalation reports for monitoring escalation cases
• Inbox reports for the logged inboxes within a chosen period
• Team reports for monitoring the workload of your teams

The range of use scenarios and the functionalities of Macros eStatistics goes much further. While Macros eReport involves reporting just within the inbox and filing system, Macros eStatistics monitors all process stages, from inbox to outbox, on the basis of associative analyses. As a business-intelligence tool, you are provided with a neatly arranged interface in the form of a dashboard for the visualisation of data. With a click in the data, you can dynamically alter views and use simulations.

Macros customers happily use Macros eStatistics for the analysis of:

• Throughput (number of jobs per unit of time/per input channel etc.)
• Lead times
• Waiting times for external systems
• Error distribution
• Processing volumes classified according to technical criteria and time period
• Processing quality (detection rates, error rates, automation rates)
• SLA compliance
• What-if simulations (e.g. for personnel requirements, depending on automation rate or volume changes)
• Amount of times documents spend in inbox
• Number of completed activities
• Average processing time
• Indexing quantities – manually and automatically