Macros Reply staff speak the language of insurance companies, speak the technical jargon and understand the typical challenges that arise. Macros Reply places the same demands on its products. They support the insurance staff along the entire value chain, from the physical arrival of the post to processing the completed case, from customer to customer, every step of the way.
The basic idea is to automate as many processes as possible to give the employees time for the really important things – attending to your customers. And that is only possible when the business processes and current system architectures or infrastructures are integrated in the best possible manner, such as recording systems, inventory keeping or printing systems.
Macros Reply has therefore combined its modules to create the
Macros InsuranceSuite, the standard insurance product that is completed with process consulting, system integration and technical competency. In a word: the all-round, care-free package for the back office in insurance companies.
Scanning is the first step in comprehensive process optimisation. Each paper document is digitized with
Macros eScan and fed into the document cycle such that the maximum amount of its information content can be used in subsequent steps.
Macros eIndex is used to manually classify and index the entirely digital documents. In addition, the documents are supplemented with data from the archive or from third-party systems for an optimal inventory of information, even before indexing. For large amounts of incoming documents, Macros Reply recommends the integration of fully-automated OCR/ICR components from our partners, such as smart FIX from Insiders Technologies.
Once information has been extracted, the documents can be distributed to team or employee mailboxes.
Macros eDistribute is a tool for departments to independently define and manage distribution rules. Documents not requiring any editing by an employee are processed automatically in the background (dark).
The electronic Mailbox is the starting point for processing. This is where the employee gets a clear overview of all incoming mail, forwarded mail and/or follow-ups intended for them. Clicking on an entry in the mailbox opens the corresponding file and the department system at the correct location. Mailboxes are available for individual members of staff or teams. The electronic file (e.g. contract, damage claim or customer file) provides the employee with a complete overview of all received and sent customer correspondence and depicts the customer contact history. Since this gives the employee all information at a glance, the employee can provide the customer with information faster and more reliably.
Macros ePrint for text and output management, mass and individual correspondence can be sent through various channels (e-mail, letter, fax, SMS) using only one template per transaction. The correspondence is filed automatically in the right place in the corresponding customer file and, for print documents, is also automatically sent to the printing service. The e-mail and fax client
Macros eMax is a product within
Macros eWorkplace that makes sending faxes and e-mails easy. The client is opened in the context menu, and offers various communication templates and the corresponding signatures. The results are also documented in the file.
Macros eThumb, stored images and documents can be displayed as thumbnails/small images. Navigation to desired content is greatly accelerated by the rapid detection. Macros eThumb converts files from different input formats into small JPEGs and manages them in a high-performance database structure. The input formats can be image formats (tif, jpeg, gif, png, bmp, etc.) and print formats (such as pdf).
We can integrate all of the specialist, core, archive, storage, e-mail, Office and ERP systems required for your work into the Macros products with the adapter suite. The seamless integration of the applications makes work more intuitive, easier and faster. You will benefit from contextual jumps into third-party systems, data synchronisation from different applications, and pre-filled masks.
You choose which components your situation requires and where you might need additional support. We help you fine-tune the
Macros InsuranceSuite to your needs.
Phone: +49 89 411142-400