With Process Mining, companies are able to conduct a detailed analysis of existing processes in real time. For this purpose, the digital tracks resulting from the process steps are visualized and allow an overall view of e.g. processing of applications, a claim process or communication processes with customers in general. The result is a depiction of the "process reality". This reveals the deviations from the optimal process clearly and thus indicates the necessary basis for further digitization and automation approaches.
Starting point of Process Mining are the traces, which originate from the use of digital systems in the enterprise. Depending on the software used for process management or workflow processing - e.g. Macros eWorkplace - the process steps of the document or communication process are recorded very precisely. By means of a tag which uniquely identifies the process (e.g. the process ID), the individual process steps are recorded by use of time stamps. Additional information that result from the procedure are: input channel of the file, document type, contract number etc. The better the data is maintained, the more accurate and complete represents Process Mining the process sequence. Therefore, the recommendation of Macros Reply is to pay close attention to a comprehensive input management system for extracting and enriching the data in order to reflect the process model optimally.
The advantages of Process Mining are its ease of use and the speed at which results become visible. In the past, several people were assigned to analyze and document the processes manually in order to obtain results that were not always correct, whereas Process Mining shows all results distinctly and real and thus provides an ideal basis for sustainable monitoring.
Process mining is not rocket science. Just like Robotic Process Automation, the subject is omnipresent and RPA as well is not a highly complex topic. However, experience has shown that many companies find it difficult to approach RPA or fully exploit the results of Process Mining. Both internally and externally, the important combination of knowledge about business processes, industry, subject-matter knowledge and deep IT is missing. This is where Macros Reply with its portfolio becomes active and offers its dedicated consulting service for all three "A's". The consulting portfolio is based on decades of expertise in processes and wording combined with technical knowledge, which stands out compared to the normal tool-based consultant.
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Macros Triple A.
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