For coordinated processing, a process must be forwarded from one desk to another reliably and with the corresponding documents or placed aside for follow up. It must be possible to determine the processing status at any time in order to answer any queries. This could involve a variety of business processes such as insurance-relevant applications, contract or damage/payment processes, financing offers, credit approvals or other transactions. And this supports the processing of these transactions with the corresponding documents just as much as it does the administration and archiving.
The electronic mailbox organises the paperless processing of the entire incoming mail in a company. All incoming documents are scanned, indexed and processed in a transaction-secure manner so that no document is lost. With Macros eDistribute, these are automatically checked according to defined and company-wide valid regulations, checked for plausibility and assigned to the various inboxes according to the company organisation.
To process an incoming document at the company in a correct and case-based manner, isolated observation is normally insufficient, in reality the complete set of facts has to be examined. Macros eFile enables the immediate compilation of all documents and information belonging to one file. The employees are relieved of the duty of collecting information from various systems and are provided with an overview of all process-relevant data. Processing can focus on the contents.
With Macros eWorkplace, the procedure for tasks to be completed can be designed quickly and reliably. The high degree of flexibility improves and simplifies the entire customer support. Along with the company-wide provision of the necessary data, this enables integrated, organised and seamless processing and achieves a considerable increase in productivity. Drastic reductions in costs result from the automation of processing, the centralised in-depth administration of all generated and necessary documents, and the time saved in searching for documents. The improved ability to provide information significantly increases customer satisfaction.
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